Apple released an excellent iOS 18.2 update for travelers in November through its Share Item Location feature, and it's now being adopted by major airlines worldwide.
12.02.2025 - 19:49 / cntraveler.com / Brett Snyder / Royal Netherlands
Losing your luggage to the mysterious labyrinth of an airport baggage system is every flier's worst nightmare—especially when nobody at the airline can tell you where in the world it ended up. That's why many travelers have decided to take things into their own hands in recent years by attaching tracking devices like Apple AirTags to their checked luggage.
The helpful travel gadgets first launched in 2021, and then exploded in popularity in 2022 amid the post-covid travel boom. For the first time, passengers could tell airlines exactly where their lost bags were. But that didn’t mean sharing that information with airline customer service agents—the people who can actually retrieve your bag—was easy.
Now, a growing list of airlines are adding the ability for passengers to share location data from AirTags with airline customer service agents directly via their apps and websites. In November, Apple made it possible for AirTag and FindMy network users to generate a link sharing their item's location. The link, called Share Item Location, shows the item’s whereabouts on an interactive map that automatically updates as the item—or lost luggage—moves. And airlines are giving their customers a way to share those location links within their apps and websites.
“In the coming months, more than 15 airlines serving millions of people globally will begin accepting Find My item locations as part of their customer service process for locating mishandled or delayed bags,” an Apple release says. “More airlines will be added over time.”
Major US airlines such as United and Delta have already integrated the new Share Item Location compatibility features into their apps. Lufthansa Group airlines—which includes European carriers Lufthansa, Swiss, Austrian Airlines, Brussels Airlines, and Eurowings—became the latest suite of carriers to roll out new features supporting AirTags in their apps in early February. “The integration of our customers' AirTag data opens up additional possibilities for us to act even more efficiently and quickly,” Oliver Schmitt, head of the Lufthansa Group Digital Hangar, said in a recent release.
Additional airlines set to roll out FindMy compatibility features soon include Aer Lingus, Air Canada, Air New Zealand, British Airways, Iberia, KLM Royal Dutch Airlines, Qantas, Singapore Airlines, Turkish Airlines, Virgin Atlantic, and Vueling, according to Apple. Here's the full list:
Overall, airlines using AirTags to help track lost bags is a positive step for airline customer service. “This is a win for customers,” says Brett Snyder, president of airline travel assistance firm Cranky Concierge. “Before, customers were frustrated because they could see where their bags were, but it wasn't easy to get
Apple released an excellent iOS 18.2 update for travelers in November through its Share Item Location feature, and it's now being adopted by major airlines worldwide.
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