For the first time since 2020, the Avianca lounge at Miami International Airport (MIA) has reopened its doors. Except now, it's a joint venture with TAP Air Portugal — the first of its kind.
05.03.2025 - 15:23 / thepointsguy.com
Avelo Airlines is taking an axe to one of its core promises. Effective Friday, the nearly four-year-old ultra-low-cost carrier will institute change and cancellation fees for its flights.
The move will end a "hassle-free travel" promise that's been a central tenet of the airline's branding. Until this week, it was common to find a banner reading "No change or cancellation fees" right at the top of the homepage for Avelo's website.
The move is part of an effort to boost finances for the young airline and deter what it says are costly last-minute cancellations on the part of travelers.
There's also a key — and inexpensive — caveat that can allow travelers to maintain plenty of flexibility in their Avelo travels: a $5 flex pass that buys customers "free" ticket changes and cancellations.
Avelo's changes come as the carrier, for the first time, revealed to TPG that it is deep into plotting its first loyalty program, along with a cobranded credit card. Both are expected to launch over the coming months.
Here's what to know about the changes you'll see at Avelo this week, throughout the spring and later in 2025.
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In a move travelers will likely bemoan, Avelo plans to implement change or cancellation fees beginning on Friday, March 7.
Itinerary changes or cancellations will be free two months or farther ahead of departure, but then will climb closer to travel day.
While some airlines have historically employed flat fees for changes, and others a more dynamic pricing model, Avelo is taking a slightly different approach. A customer's change or cancellation fee will be charged as a percentage of what they paid — both for their base fare and for add-on purchases like bags and seats.
Here's how the pricing will work for Avelo cancellations and changes, effective March 7:
So, let's say you paid $45 for a one-way flight from New Haven to Orlando, plus $90 in bag and seat fees, for a total of $135.
If you decided, three days before your trip, that you needed to cancel or make an itinerary change, you'd get a trip credit from Avelo for 50% of what you paid — or $67.50, in this case.
Had you made the change three hours before your flight, you'd only receive $33.75, a quarter of what you paid.
However, there's a way you can skirt the risk of a change or cancellation fee.
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Avelo on Friday will also launch a new add-on option it's calling "AveloFlex."
For $5, you can essentially buy yourself the ability to make "free" ticket changes or cancellations if a problem arises.
It'll cost you $5 per person, per segment, so if you had two travelers making a trip that included a
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