Bahamas and Jamaica advisories spark concern, not cancellations
22.02.2024 - 18:08
/ travelweekly.com
Travel advisors and suppliers said that updates to U.S. State Department travel advisories citing crime in Jamaica and the Bahamas did not cause cancellations but did prompt concern and outreach from clients.
In both cases, the U.S. did not raise the level of the advisory -- Level 2 "exercise increased caution" for the Bahamas and Level 3 "reconsider travel" for Jamaica -- but called out criminal activity in both countries. In Jamaica's case, the advisory said that sexual assaults occur frequently, including at all-inclusive resorts, but did not specify any resorts at which crimes had occurred or give any details about dates or frequencies.
Pleasant Holidays and sister brand Journese said there were no cancellations or requests to revise travel dates or change destinations for trips to either country. Similarly, Ultimate Jet Vacations said that while it received an "influx of calls from travel advisors," their concerns were mostly eased once they were given context about where crimes tend to occur compared with the places tourists usually go and where resorts are.
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"In a few cases, to offer additional reassurances, we involved the resorts themselves so that they could provide additional perspective on the location and proximity to the places specifically mentioned in the advisories," said David Solis, head of business development at Ultimate Jet Vacations, adding that "business is holding steady to Jamaica, the Bahamas and the Caribbean at their usual pace."
John Lovell, president of Travel Leaders Group, said last week that advisors hadn't reported any cancellations or changes. He suggested advisors and clients call resorts directly to ask if they have enhanced security, especially in Jamaica since all-inclusives were specifically identified in the travel advisory, something Lovell said he "found a little bit concerning."
Fernando Mulet, executive vice president and chief investment officer for Playa Hotels & Resorts, which manages five all-inclusive properties in Jamaica (a Hilton, two Hyatts and two Jewels), said that while the advisory could still impact bookings, safety protocols at Playa's properties there remain robust.
"We have normal operations at our resorts, and none of these issues are impacting our areas or our hotels specifically," Mulet said. "Our properties have strong protocols and their own security teams, and if you're not a guest at one of our all-inclusive resorts, you cannot access the resort."
This isn't the first time a travel advisory has caused concern in one of its markets, he said, citing the news frenzy around the 2019 tourist deaths in the Dominican Republic that prompted widespread safety concerns.
"Sometimes we see groups