Brownell Introduces Innovative Advisor Staff Training Program

19.11.2024 - 20:36 / travelpulse.com / Laurie Baratti

WHY IT RATES: Luxury travel agency Brownell is celebrating the successful completion of its first Advisor Staff Training program, a two-day intensive training session in which nine independent travel advisors gained valuable skills and insights from Brownell Headquarters staff. Brownell will hold this training four times annually to help its advisors enhance service quality, reduce staff turnover, and foster stronger and more knowledgeable teams. — Laurie Baratti, TravelPulse Contributing Editor

Brownell, a leading luxury travel agency, announced the successful completion of its inaugural Advisor Staff Training program last week. This groundbreaking initiative, held at the company’s headquarters, marks a significant milestone, providing comprehensive training to elevate the skills and knowledge of the dedicated staff of Brownell’s independent advisors. 

The two-day intensive program was designed to enhance understanding of luxury travel, destination expertise, and client service excellence for the dedicated team members of Brownell entrepreneurs. Through a combination of in-person sessions and interactive workshops, the nine participants gained valuable insights into various training topics from Brownell HQ staff. 

“Our advisors have put training of their new staff members at the top of their wish list from us. They are adding team members to support their multi-million-dollar businesses but are too busy to provide them with in-depth training,” says Andrea Thames, Brownell’s Vice President of Hosting Operations. “Without proper training, staff members are less effective, which can result in high turnover. Using advisor feedback and Brownell’s model of the Travel Coordinator role, we developed an innovative program covering both administrative and sales focused knowledge to support a variety of advisor tasks.” 

The training will be offered at Brownell HQ four times per year, with a maximum of ten and minimum of three participants for each session. This helps foster camaraderie and support among advisor staff across advisors. 

David Harris, Brownell’s President said: “It was wonderful to host the inaugural class in Birmingham and watch the training ignite passion, excellence, and innovation for our advisors, advisor staff, and internal teams. We are looking forward to hosting the next class in the new year.” 

Brownell is committed to providing its community of independent advisors with the highest level of training and support. The Advisor Staff Training program is just one example of the company’s dedication to excellence and continuous improvement for advisors and their teams. 

SOURCE: Brownell press release.

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