WHY IT RATES: Luxury travel agency Brownell is celebrating the successful completion of its first Advisor Staff Training program, a two-day intensive training session in which nine independent travel advisors gained valuable skills and insights from Brownell Headquarters staff. Brownell will hold this training four times annually to help its advisors enhance service quality, reduce staff turnover, and foster stronger and more knowledgeable teams. — Laurie Baratti, TravelPulse Contributing Editor