Spanning more than 17,000 islands, Indonesia offers vibrant cities, natural beauty and a rich cultural heritage. But with so many islands, you may be wondering how easy it is to get connected while traveling through the world’s largest archipelago.
Luckily, we have you covered. Whether you're here for adventurous activities, the beaches or the national parks, here’s everything you need to know about using your phone, eSIMs, wi-fi and finding the best service providers in Indonesia.
Your phone will work in Indonesia, but we do not recommend using the roaming service on your domestic phone plan, as you will likely be charged very high roaming charges. Plus, if you’re planning to travel to more remote places, it can be hard to find a signal, particularly if you are relying on roaming rather than a local service provider.
If you’re in Indonesia for less than 90 days, you can purchase a prepaid/tourist SIM card, so long as your phone isn't locked into your home network. If you’re staying in Indonesia for more than 90 days, you’ll need to register your phone’s IMEI (International Mobile Equipment Identity) number.
This measure was imposed in 2020 to help prevent the illegal phone trade in Indonesia, and Indonesian Customs will permit you to register two phones per person. This can be done at Bea Cukai (Customs) when you arrive at the airport on arrival in Indonesia, but you can also do it in advance using this online form.
Keep in mind the number of SIM cards inside your phone – phones that operate with one SIM card have one IMEI and those with two SIM cards have two IMEI, and you'll need to register both.
When choosing a SIM or eSIM package, the amount of data you’ll need (ie the number of gigabytes, or GB) will depend on what you’re using your phone for. If you’re just using Google Maps or doing a quick web browse for the best places to eat, you’ll probably only use about 200MB per hour. If you’re using social media or making phone or video calls, this can rise to 300MB to 800MB per hour, or up to 1GB per hour if you're streaming videos or watching YouTube in HD.
The main mobile network operators in Indonesia are Telkomsel, XL Axiata and Indosat (which trades under the IM3 and Three brands). They all offer 3G and 4G coverage, but 5G networks are only available in limited areas of the country. According to Speedtest, Indonesia ranks 87th globally for mobile speeds, with the three main providers averaging download speeds of 20 to 31 Mbps (megabytes per second).
When visiting Indonesia for less than 90 days, you can purchase prepaid/tourist SIM cards from phone shops or airport kiosks. These cost around 150,000–300,000Rp (US$9.50–18), depending on how many GB of data you go for. While
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