Oct 3, 2024 • 7 min read
30.09.2024 - 14:13 / thepointsguy.com
Virgin Atlantic has made some big changes to its Flying Club loyalty program — promising more redemption and earning opportunities, new saver reward seats and increased flexibility to award voucher redemptions alongside a subtle shift to dynamic pricing.
The changes will roll out from Oct. 30 and promise a slew of opportunities for Flying Club members to earn and redeem their points, including making every seat on Virgin-operated flights bookable with points.
"Our customers mean the world to us," said Virgin Atlantic CEO, Shai Weiss in a statement. "Our aim is always to do right by them and to make them smile. In our special Ruby anniversary year, we are making every single seat available for purchase with points, becoming even more rewarding for our millions of loyal Flying Club members."
In the airline's own words, they're reinventing Flying Club and, at a glance, this appears largely positive for Flying Club members, but there is one small niggle. It appears it will also coincide with a shift to dynamic pricing.
Here's a breakdown of what's happening.
While Virgin's communications surrounding the changes are unsurprisingly focused on the benefits of these changes (more on this below), it's also impossible not to notice the announcement's subtle reference to a new dynamic pricing structure.
"Flying Club members will be able to use Virgin Points to pay for any seat on the plane on any date, offering absolute choice and flexibility for our loyal customers," said Virgin in its announcement press release. "The price of seats will vary in line with demand, in a similar way to standard tickets."
Related: Dynamic airline award pricing is out of control — here are some ways to beat it
It's a short and succinct line, but it's nonetheless a heavy one. Simply put, the airline, like many others in recent years, is adopting dynamic pricing as its means to set award fares based on demand.
While this is a fresh announcement, it's perhaps unsurprising given Virgin's recent partnership with tech company FLYR to automate cash seat pricing using AI-driven technology, though Virgin has yet to confirm whether FLYR will be utilized in award pricing.
According to Virgin, more than half of its flights with economy reward seats availability will see prices that are the same price or lower than right now. Added to this, the airline says a "large" amount of reward seats available in Upper Class will be bookable at the same price or lower than right now. Whether or not this simply means that prices will be hiked during peak periods, with lower fares scattered across quieter travel periods remains to be seen.
As of yet Virgin has not revealed whether it will impose any caps on the maximum or minimum award fares.
Is this
Oct 3, 2024 • 7 min read
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