There are problems at two of the nation’s top five airlines. Labor problems.
18.08.2023 - 21:45 / insider.com
An X user who goes by @dynamicallydara says she was on an American Airlines flight when she opened her 3-year-old nephew's snack box they brought from home.
The lucite box appeared to contain Cheerios cereal, cheese crackers, small muffins, and a PB&J, a photo included in her August 11 post shows. According to the aunt, a flight attendant spotted the homemade snack box, "snatched it," and took it to the front of the cabin to "show a friend seated near the front of the plane."
According to the passenger's post, while the flight attendant was gone for a few minutes and brought back the box, the passenger ultimately decided she "had to throw it all out."
"I'm incensed!" she added on the social media platform.
The passenger tagged American Airlines, and the airline responded, saying: "What an adorable snack box! Our apology the crew member took it from you without asking first."
American Airlines and the X user did not respond to Insider's request for comment.
After the response from American Airlines, the X user wrote that "American Airlines does not perceive the incident to be worthy of addressing."
As a result, she decided to share more details about what happened.
The aunt said she was flying from St. Louis, Missouri, to Dallas, Texas, when the flight attendant approached her. She said the flight attendant wanted to show the box to her friend, who was a new grandmother. Before the passenger had time to stop her, the flight attendant had the box in her hand and was walking to the front of the plane, she wrote on X.
According to the X user, she decided to toss the food because it had left her sight: "I have no idea who or what his food was exposed to while out of my sight & had to throw it all away when she finally returned with it," she wrote.
The aunt said she didn't want to address the flight attendant in mid-air out of fear of "further agitating the situation."
Instead, she said she asked to speak to the flight attendant once they landed.
"Words can not adequately express how emotionally and physically draining it is to have to quell an immediate reaction to condescension and microaggressions in order to avoid consequences from people who abuse their authority," she wrote.
The X user said the flight attendant apologized but tried to justify her actions.
The flight attendant's "response was the justification of, 'Oh I had just washed my hands.' I told her that was not the point at all. She should not help herself to people's personal items," the X user wrote.
It's just the latest example from a summer filled with chaotic travel stories, whether it's tricky passengers, airlines losing tickets, or other airline meal drama, including a United Airlines passenger who said he was almost put on
There are problems at two of the nation’s top five airlines. Labor problems.
A passenger on an American Airlines flight said she was "kidnapped" by the carrier after her flight was diverted to Canada and everyone was stranded for 12 hours.
The U.S. Department of Transportation (DOT) just revealed that it has levied a $4.1-million fine against American Airlines (AA) for keeping thousands of passengers onboard planes that sat on airport tarmacs for several hours without the option to deplane.
The Transportation Department fined American Airlines $4.1 million on Monday, saying the carrier violated federal rules by keeping passengers stranded on airport tarmacs for hours on dozens of occasions in recent years.
The inaugural Skift Aviation Forum welcomed Robert Isom, the CEO of American Airlines, as its first speaker at the Statler Hotel in downtown Dallas. During the interview he shared how the world’s biggest airline was prepared for the upcoming Thanksgiving vacation, and already looking ahead to the future with a focus on recruiting and training pilots, and staffing the carrier back up.
Pilots at American Airlines are “near” reaching a comprehensive agreement in principle with the company on a new contract, according to a pilot union memo seen by Reuters.
Some pilots at American Airlines want to leave their union, the Allied Pilots Association, and link up with the largest pilots union, the Air Line Pilots Association. They will present their case to the Allied Pilots Association board in June, setting up a potential merger or vote on union representation at the largest U.S. airline.
The rise in blended travel is reshaping American Airlines. Travelers who combine work and leisure into one trip are not only the fastest growing segment of the carrier’s business, but they are also driving changes to everything from how it sells flights to its loyalty program and big investment in premium seats.
Good morning from Skift. It’s Friday, April 28. Here’s what you need to know about the business of travel today.
American Airlines Group’s pilot leaders have rejected efforts to join the Air Line Pilots Association (ALPA), union spokesman for the U.S. carrier’s aviators, Dennis Tajer, said on Friday.
Skift Aviation Forum will return to the Dallas-Fort Worth, Texas metroplex on November 1, hosted by DFW International Airport. This event, taking place at the Omni Fort Worth Hotel, will bring together CEOs and senior executives from across the airline industry to discuss where aviation is headed.
JetBlue Airways and American Airlines will begin winding down their alliance in the northeast in a week’s time, or on July 21. That’s when the carriers will stop taking new reservations under the pact, which a federal judge ruled violated U.S. antitrust law in May.