Passenger rights tips

When Muslim Advocates and the NAACP issue a joint letter accusing the U.S. airline industry of racism, it’s big news. And when the NAACP, the “nation’s oldest and largest nonpartisan civil rights organization,” follows that up with an advisory specifically questioning the racial policies of the nation’s largest airline, American, it’s nothing less than a media firestorm. Indeed, all the major news media covered the story exhaustively. And “American Airlines” has been a trending Twitter topic for several days.

Washington lawmakers are flyers, too. Frequent flyers in most cases.

United has decided to delay implementation of its low-frills economy product, according to Skift.

Is the state of air travel improving? Not according to the DOT, which just released its Air Travel Consumer Report for 2015.

In 2014, at the behest of Rep. Alan Grayson (D-Fla.), the DOT’s Office of Inspector General began an audit of U.S. frequent flyer programs, and the DOT’s monitoring thereof, with a particular focus on unfair and deceptive practices (summary, with a link to the full .pdf report, here). The audit results were published this month, with the following headline: “Improvements needed in DOT’s process for identifying unfair or deceptive practices in airline frequent flyer programs.”

For $85 and a little bit of legwork, TSA PreCheck lets you skip the airport security line on domestic flights. It’s a nice service for frequent travelers wanting to save time, and a privilege, you’d think, worth paying for.

The Federal Aviation Administration (FAA) has responded to a court order seeking airline seat size minimums by saying it does not have a responsibility to regulate airline cabins in such a capacity. The court order was brought in response to action by an independent consumerist organization called Flyers Rights, which requested the FAA take on the issue.

New airline passenger protections have passed for our neighbor to the north, offering increased Canadian air rights for travelers impacted by delays and other air travel inconveniences. But advocates on both sides—the airlines and some consumer groups—are not happy with the new rules.

To all appearances, the hot-button issue of inflight phone calls has been settled. If you’ve flown on a U.S. carrier lately, you’ve almost certainly heard no one yakking on a cellphone or other mobile device while airborne, and you might well assume that there’s an outright ban on inflight calling.

If you haven’t heard about the U.K.’s heated debate on cutting ties with the European Union—dubbed a “Brexit”—you certainly will this week. Britons headed to the ballot box on Thursday and made the historic decision to leave the European Union.

Britain’s Monarch Airlines failed abruptly last week, leaving thousands of passengers stranded at resort destinations without a return flight. The British government is helping those travelers return home, but the airline shutdown raises the question of whether a similar collapse could happen elsewhere.

OAG, which dubs itself an “air travel intelligence company,” has released its top-10 rankings of the most and least punctual airlines in 2016. The group analyzed 54 million flight records using full-year data from 2016 to compile the list, and for the purposes of the study defined “on-time” as “a flight that arrives or departs within 14 minutes and 59 seconds (under 15 minutes) of its scheduled arrival/departure time.”

When American Airlines merged with US Airways, American’s disgruntled unions were unanimous in their support for what amounted to a hostile takeover of the much-larger American by Doug Parker and his mid-sized US Airways.

Yep, that’s “billion” with a ‘b’.

Got a nut allergy? Fine, don’t eat the nuts.

“Chaos at the airport!” You’ve seen those headlines and TV shots the last few days, and you know they’re accurate. You also know that, at least for now, the new immigration rules are under legal challenge, with an uncertain outcome.

How easy is it for disgruntled airline customers to file a complaint with the DOT? Not easy enough, according to Rep. Janice Hahn (D-Los Angeles). And she places the blame for that difficulty squarely on the shoulders of the airlines.

In just the past month, there have been two major airline service disruptions, inconveniencing hundreds of thousands of travelers.

The long lines, missed flights, and traveler outrage have been front-page news for months. And there’s little prospect that the bottleneck at the TSA’s airport security checkpoints can be ameliorated in time to for the summer travel crush.

The media—social media, asocial media, major media, marginal media, all media—has been positively aflame for the past 24 hours with reporting and editorializing on United Airlines’ latest mishandling of a passenger confrontation.

Ancillary revenue is the amount of money an airline takes in after charging for its base airfares—also known as airline fees. It might not come as a surprise that the amount airlines get by nickel-and-diming you has been growing steadily over the past decade—but some charge (a lot) more in airline fees than others. How much? Billions.