smartertravel.com
27.07.2023
Go Ahead, Post Hotel Reviews Without Being Penalized
Say you reserve at a hotel that looks nice in its online display, but when you arrive, you find a surly receptionist, inoperative AC, and cockroaches. And say that you report what you experienced, accurately and honestly, on TripAdvisor. Would you then be shocked to receive a $500 credit card charge as a “penalty” for violating the hotel’s contract prohibiting bad reviews? That’s actually happened to a few travelers, but it won’t happen any longer after the Consumer Review Fairness Act outlaws “no bad reviews” language in consumer contracts.