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Delta passengers stuck on an island after a flight diversion recalled how airport staff said they should 'be grateful' their plane didn't crash in the Atlantic Ocean
11.09.2023 - 09:39 / insider.com / An Island
Angry passengers on a Delta Air Lines flight that diverted to a Portuguese island say they were stuck in an enclosed area of the airport for 12 hours and were told by staff not to start "a revolution."
One of the passengers, who said the flight took off on Friday, wrote a public complaint on Facebook, alleging that customers were told to drink water from bathroom faucets and had to negotiate for food.
"We were abandoned by Delta and treated like encroaching roaches by airport representatives on Terceira Islands," said Nana Asante-Smith.
A Delta Air Lines spokesperson told Insider that Flight 157 from Ghana to New York diverted to Terceira, a Portuguese island in the Atlantic, due to a "mechanical issue with a backup oxygen system."
The oxygen in the cabin and cockpit were not affected, but the plane landed in Terceira out of "an abundance of caution," the spokesperson added.
At Lajes Airport in Terceira, passengers disembarked and were brought to a "partitioned section" of the airport, Asante-Smith told Insider.
Asante-Smith said they arrived at around 6 a.m., and that the air crew were soon shuttled away to a hotel, while passengers were told to remain and tried to contact Delta for more information.
"We were trying to reach out to Delta during this time, and ascertain what exactly was going on to no avail," Asante-Smith said.
Meanwhile, airport representatives initially told the passengers they would be given a meal and that a plane from Boston would arrive in several hours to pick them up, Asante-Smith said.
But she said the meals did not arrive, and passengers were only given ham sandwiches, juice boxes, and crackers later after "begging and pleading."
"Which is interesting, because anyone who is intimately familiar with West Africa or our Muslim brothers and sisters know that many people have dietary restrictions with eating pork," Asante-Smith said.
She said passengers were "befuddled" by the response from airport representatives, and for hours didn't receive information from Delta on what they could expect.
Some in her travel group were receiving messages from airline representatives that seemed to be copied and pasted, while others were told a rescue ship was coming, Asante-Smith added.
"Many of us were eagerly looking out the window to see if a Delta plane was landing," she said.
When one elderly passenger asked for water bottles, he was told by a female airport staff that they could drink water from faucets in the bathrooms, Asante-Smith said. But none of them had cups, and few had water bottles, she added.
The same staff told the passengers, many of whom are Black, multiple times that they shouldn't "start a revolution" and that they should "be grateful at a second chance at life,"
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