travelandleisure.com
24.04.2024
The Dept. Of Transportation Lays Out Exactly When an Airline Owes You a Refund
The Department of Transportation (DOT) issued new rules Wednesday requiring airlines to disclose all fees upfront as well as “promptly” provide refunds when they are owed. Under the new rule, travelers are entitled to a refund if an airline cancels or significantly changes their flight, like changing the departure or arrival time by more than 3 hours for domestic flights and 6 hours for international flights, the DOT shared with Travel + Leisure. Travelers can also demand a refund if an airline significantly delays their checked bags (more than 12 hours for domestic flights and 15 to 30 hours for international flights), or if the airline doesn’t provide the ancillary services a passenger purchased like Wi-Fi, seat selection, and in-flight entertainment. Airlines will now be required to issue a refund automatically without a passenger having to request one. The refund must be in the form of cash or the original form of payment, and airlines cannot substitute travel vouchers or other forms of compensation unless the passenger willingly accepts it.