Ibiza is for partying.
29.08.2023 - 15:39 / insider.com
A family traveling with one-year-old twins said they were only given a KitKat, chips, and a bottle of water while spending the night at a "freezing" airport after their flight was canceled.
Katrina Harrison had been hoping to fly with her family to Antalya in Turkey over the weekend but was instead stranded at Leeds Bradford Airport in the UK after a technical glitch disrupted Britain's air traffic control system.
"All the shops sold out of food and drink last night," she told PA Media, in a story further reported by The Telegraph.
"We weren't given a blanket, we've been absolutely freezing."
"We were given a bottle of water, a KitKat and a packet of crisps but no proper food. Apparently some people have got vouchers but we haven't been given any."
UK airlines are obliged to feed and accommodate people in cases of serious delays, but in practice the help can be hard to come by.
Harrison said there were no hotels available, and that she was unable to get her vehicle car out of the car park, according to the report.
"We haven't slept, we tried to sleep on the floor but couldn't," she added. "Luckily the children could sleep in the pram."
She said the holiday had cost the family more than $15,000, yet they had been "treated like muck."
"We're hoping to get on a flight tonight but if it doesn't happen tonight we'll have to go home. We can't keep sitting here with the babies," she said, according to PA Media.
Hundreds of flights to and from the UK faced delays Monday after the country's air traffic control operator suffered a technical glitch.
Britain's National Air Traffic Service (NATS) told Insider it had "applied traffic flow restrictions to maintain safety" after a "technical issue" affected its flight-planning system.
The issue broke the system's ability to automatically process flight plans, meaning that they had to be processed manually "which cannot be done at the same volume, hence the requirement for traffic flow restrictions," it said.
The result was canceled and delayed flights, chaos at airports, and uncertainty for many who had taken trips abroad over the UK's long weekend.
Hundreds of people turned to TikTok to document their arduous journeys home, including Krys Moson. He was expecting to be on a 2-hour flight from Rimini in Italy back to London on Monday, but was told his flight had been canceled before he even got to the airport.
Moson was told by his airline, Ryanair, that he could either wait until Friday for another flight, or take a series of coaches back to the UK, totaling 36 hours. As he had to be home to get back to work, he chose the latter.
"I'm still a bit skeptical when this all the air traffic stuff's going to clear up," he told Insider. "So I figured if I was doing it by
Ibiza is for partying.
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