Hotel Occupancy and Room Rates Return to Pre-Pandemic Levels

Air India has entered into an interline partnership with Bangkok Airways that will allow the Tata Group-owned airline’s passengers connections to 10 Southeast Asian destinations beyond the Thai capital. 

Moving away from mundane heritage walks, Eesha Singh, co-founder of No Footprints, brings a new take to storytelling through tour experiences. 

Indian conglomerate Reliance Industries Limited has joined forces with luxury hotel group Oberoi Hotels and Resorts to co-manage three hospitality projects spread across India and the UK.

Clearly Vinod Kannan, the CEO of Vistara, may have had to field this question on the possible Vistara-Air India merger one too many times.

The Tatas will let go of Indian full-service carrier Vistara as they look to merge the airline with the more “internationally-recognized” Air India, Air India CEO Campbell Wilson said on Monday.

The Google pages of many hotels — including premier properties — in the Himalayan hill towns of Darjeeling and Kalimpong in West Bengal have been defaced for fraud ahead of the holiday travel rush. Anybody looking for hotels in Darjeeling using the search engine will come across prominent photographs containing the hackers’ phone numbers over a section displaying pictures of rooms and amenities. “We have been lately facing incidents where fraudsters are posting their mobile numbers with payment options to book not only our properties but also several others in the region. We are continually monitoring this and flagging all such posts as ‘spam’ for Google to review and have them removed,” said Viraj Oberoi, director of Elgin Hotels & Resorts, a luxury heritage hotels chain with properties in Darjeeling, Kalimpong and Sikkim. Cyber miscreants are removing hotel details and creating their own profiles with personal contact details, said Sandipan Ghosh, general secretary of regional travel trade body Eastern Himalayas Travel and Tour Operators’ Association. “Surprisingly, they’re also luring customers to pay in advance while knocking off the goods and services tax charge,” Ghosh said. In India, the goods and services tax on hotels range anywhere between 12-18 percent, depending on the pricing. Customers, while trying to book hotels online for Darjeeling, have been duped to pay advance amounts to bank accounts which don’t belong to the owners of the accommodations. “We’re in touch with the cyber cell department to track such incidents closely and take action accordingly,” Ghosh added. 

Reliance Industries Limited (RIL) — the company belonging to Asia’s richest man Mukesh Ambani — is set to foray into the hospitality industry under its new arm Reliance SOU, engaging in hotels, resorts, and service apartments that will provide short-term lodging facilities. According to the details available with the registrar of companies, the company is planning to develop hotels and resorts near the Statue of Unity in the west Indian state of Gujarat’s Kevadia. In a stock exchange filing, Reliance said that it had incorporated a wholly-owned subsidiary called Reliance SOU (RSOUL) with the intention of developing commercial properties. However, it did not elaborate on whether it would manage those properties directly, an Indian daily said. Reliance Industrial Investments and Holdings Limited (RIIHL) — a wholly owned subsidiary of the listed parent RIL — had earlier bought a 73.4 percent stake in the luxurious Mandarin Oriental Hotel in New York for $98 million. It also acquired Stoke Park Country Club, another UK-based hotel, for $69 million. 

Leading operators in the Indian tours and travel sector are set to report 6-7 percent growth in operating profits in fiscal 2023, after having reported losses for the past two fiscals due to pandemic-induced travel restrictions, according to Crisil Ratings. Revenue is likely to recover 90 percent of pre-pandemic levels, buoyed by strong recovery in both corporate and leisure travel segments in India and abroad. Crisil Ratings expects operating margins to sustain at these levels next fiscal, due to implementation of cost optimization and automation initiatives undertaken by travel operators commencing from the pandemic period, even as revenues are expected to pass pre-pandemic levels next fiscal. This marks a significant turnaround from operating losses of 25.8 percent and 2.7 percent in fiscals 2021 and 2022, respectively. “Rising business travel, along with increasing return-to-office and preference for face-to face meetings besides increasing consumer preference for short breaks will push revenue past pre-pandemic levels in fiscal 2024. Interestingly, preference for short holidays is seeing momentum, especially within India and Asian destinations,” said Poonam Upadhyay, Director, CRISIL Ratings. The improvement in operating performance, together with healthy liquidity and net debt free balance sheets, will help strengthen credit profiles of the players, the report said.

Thailand-based Minor Hotels will launch its luxury Anantara brand in India with Anantara Jaipur Hotel in the north Indian state of Rajasthan, scheduled to open in the fourth quarter of 2023. The hotel will feature 150 guest rooms and suites, including four terrace suites with private plunge pools, and a 160-square-meter royal suite with a large terrace and private pool. Besides bars and restaurants, other facilities will include a spa, beauty salon, gym, semi-outdoor pool, kids’ club, and event spaces. The hotel will be able to cater to weddings of up to 2,500 guests with its collection of indoor and outdoor venues. “Jaipur is one of India’s most vibrant destinations, with a huge destination wedding potential, and I look forward to working with (owner) Ajay Gangwal and his team to launch our first Anantara in India, which is a significant strategic step for Minor Hotels,” said Dillip Rajakarier, CEO of Minor Hotels. Minor Hotels currently has a portfolio of more than 530 hotels and resorts in 56 countries across its brands, which include Anantara, Avani, Elewana, Oaks, NH, nhow and Tivoli. In other developments, Hilton announced that it, too, has an interest in Jaipur, where it will debut its luxury brand, the Waldorf Astoria. Radisson, too, is thinking luxury, and announced on Wednesday that it would be debuting its luxury lifestyle brand, Radisson Collection in India with the signing of the first hotel in Hyderabad.

Occupancy in Indian hotels is expected to improve to 66 percent in 2023, according to hospitality research firm HVS Anarock’s latest report. India’s hospitality sector ended 2022 with occupancy in the 59-61 percent range, up 15-17 percentage points from the previous year, the report said. Average room rates recovered fully in 2022, crossing 2021 levels by 37-39 percent and revenue per available room in 2022 increased by 89-91 percent over the previous year. Some 166 new hotels with 14,885 rooms were signed in 2022, indicating a 33 percent increase in brand signings by keys over the previous year. “We expect India-wide occupancy to improve to 66 percent in 2023, which coupled with a 16-17 percent increase in average room rates will push revenue per available room to $57 during the year, almost 18 percent higher than the pre-pandemic level recorded in 2019,” said Mandeep Singh Lamba president of South Asia at HVS Anarock.

Before the pandemic, solo travelers accounted for roughly a third of hotel bookings by inbound travelers. But a push for social interaction and India’s growing reputation as a couples getaway has since led families and couples to take a majority share of inbound bookings, according to travel tech firm RateGain Travel Technologies’ India Inbound Travel Trends report. Family hotel bookings have increased from 4 percent in the first quarter of 2019 to 10.2 percent in the first quarter of 2023. France and Spain are the top origins for families visiting India. Solo bookings have significantly declined in recent years — from 41.6 percent in the first quarter of 2019 to only 6.6 percent in the first quarter of 2023. The report studies travelers’ behavior from nine countries, including the U.S., UK, Australia, Canada, Japan, Malaysia, Russia, Germany and France. We wonder where the inbound business travelers have gone. Here’s another startling statistic from the RateGain report: the share of female travelers visiting India from developed countries has increased to 49 percent over the past five years. While the share was a little more than 33 percent of all travelers between January and March 2018, it rose by 50 percent to occupy 49 percent of the total share of international travelers between January and March 2023.

Emirates Airline President Tim Clark said on Tuesday that new Saudi airlines and the expansion of regional competitors will not affect the Dubai-based carrier, adding that he sees resilient demand, especially for leisure travel.