A woman said she booked a New Orleans Airbnb for her stay in the city next year for Taylor Swift's Eras tour but was shocked when the host tried to triple the cost, and a heated argument ensued.
01.11.2023 - 13:59 / skift.com / Peden Doma Bhutia / Dhruv Shringi
In this episode of the Skift India Travel Podcast, Dhruv Shringi, CEO and co-founder of Yatra.com, in conversation with Skift’s Peden Doma Bhutia, talks about timing the India IPO launch in September and how Yatra is looking at the booming travel market in the country. Delving into the integration of technology into Yatra’s services, Shringi shares about going beyond the standard booking functionality and how subscription programs like Yatra Prime play a pivotal role in enhancing customer satisfaction.
Apple Podcasts | Spotify | Overcast | Google Podcasts | YouTube | RSS
Host: Peden Doma Bhutia
Guest: Dhruv Shringi
Producer: James Magallanes
Shringi says Yatra decided to launch the IPO after carefully evaluating market conditions with stable stock markets and strong recovery in their business profitability.
The IPO raised significant capital, with the primary issuance providing around $72 million for Yatra India to support its expansion. Shringi plans to focus on organic growth, leveraging the rapid growth in the Indian domestic aviation market and expanding their presence in tier two and tier three markets.
Yatra is also actively looking for strategic acquisitions that complement its existing services and can be cross-sold to its large customer base.
Shringi highlights the importance of going beyond standard booking services and providing value-added services tailored to both corporate and consumer segments. Yatra offers data and analytics support to corporate clients, while on the consumer side, they’ve seen increased interest in products like cancellation protection, especially post-Covid.
Yatra Prime, their subscription program, plays a crucial role in enhancing customer satisfaction by offering personalized services based on customer segments.
The discussion also touches on how AI and technology are integrated into Yatra’s services. AI helps standardize customer experiences and allows for personalized recommendations.
Shringi believes that while technology can handle basic queries, there will always be a need for human intervention, especially in cases requiring empathy.
Shringi also discusses the increasing demand for travel in India, driven by rising disposable income, a focus on experiences and international travel becoming increasingly accessible to the middle class.
A woman said she booked a New Orleans Airbnb for her stay in the city next year for Taylor Swift's Eras tour but was shocked when the host tried to triple the cost, and a heated argument ensued.
If something goes wrong when you're off the grid, getting help is just a tap away on Apple's latest devices.
I have to come clean before we get into this: Flying Southwest Airlines isn't exactly my favorite travel experience. From setting a check-in alarm to avoid that dreaded C group to the awkward open seating interactions, it's not exactly my cup of tea.
It's the homestretch of 2023, my work trips for the year are just about over, and for the first time in ages, I'm not doing anything in November or December to try and requalify for airline elite status.
Mindy Kaling shared the recipe for her go-to "plane salad" in an Instagram post on Saturday — some fans are concerned that the canned salmon might stink up the plane.
As an Australian living in New York in my early 20s, I found myself fielding a wide range of questions about my home country.
It’s been a busy week for JetBlue.
It was 7:14 a.m., and guests were starting to line-up outside the gates to start their day in the Magic Kingdom. But inside the park, out of view, the last two holiday wreaths of the night were still being installed just under the train station. When those excited guests would walk in just 30 minutes later, they wouldn't know what was happening inside mere moments earlier.
Booking Holdings reported a record number of room nights booked in the third quarter and strong gains in its flights business. It expects growth to continue but noted a caveat: Business has slowed down in the Middle East because of the Israel-Hamas war and the company’s current forecast assumes no further expansion of the conflict.
Keith Lee, a popular food critic who uses TikTok to share his opinions, may be done touring Atlanta, but his restaurant reviews are still making waves among locals who say he's exposed the frustrating reality of what it's like to dine out in the city.
While metropolises like New Delhi and Mumbai continue to be on the travel list, leisure destinations like Udaipur, Puri, Goa, Jaipur and Munnar are some of the top searched domestic destinations during the festive season (between November 10-14), according to Booking.com.
Halloween marks the beginning of the holiday season in New York City, and festivities are already in full force. Bryant Park’s Winter Village and its accompanying skating rink opened on October 27, the rink at Rockefeller Center is already spinning with skaters, and the Radio City Rockettes will kick off their 2023 production in just a few weeks.