MakeMyTrip Bets on AI to Offer Voice-Powered Travel Bookings

Only 25% of Indians traveling abroad purchase travel insurance well in advance while making travel arrangements, while the majority of them wait until the last three days to buy it, according to data compiled by insurance aggregator Policybazaar.

The overall nights booked on Airbnb in India have grown by almost 70% in 2022 as compared to pre-pandemic levels while domestic nights grew by 110%.

The U.S. Consulate General in Mumbai has cleared the visa backlog caused by the Covid-19 pandemic and said that applicants can schedule appointments for immigrant visa interviews within the standard time frame, the U.S. Consulate General Mumbai said in a statement.

Indian carriers have occupied a lion’s share of international air traffic, which is more than pre-Covid times, as per data released by India’s aviation watchdog Directorate General of Civil Aviation (DGCA). This is testament to the fact that India could rank among the top three markets for outbound travel in the coming years. Leading this expansion in market share in low-cost carrier Indigo. Passengers carried on international flights operated by Indian carriers accounted for 43.5 percent of total overseas travel in the fourth quarter of 2022, up from 39.2 percent in the corresponding period of 2019. In 2020, during the same period, the market share of Indian carriers rose to 65.3 percent, and in 2021, the share of Indian carriers in the total international passenger traffic stands at 49.6 percent. Out of the 30 Indian cities from where international passengers embark/disembark, five Indian cities accounted for approximately 70.2 percent of international passenger traffic. Delhi tops the position in the category with a share of 28.3 percent, followed by Mumbai at 19.8 percent share and Chennai at 8.5 percent share). 

India could rank among the top three markets for outbound travel in the coming years, according to Omri Morgenshtern, CEO of online travel platform Agoda said while speaking to media in India during his recent visit to the country. Indian travellers are increasingly becoming more important to many countries and will become second to China in terms of spending in Asia, he said. An earlier Skift article had reported how the time is ripe for India — which already ticks most of the boxes as a suitable candidate to take over from China as the largest travel source market — to enter the dragon’s space. In India, online travel booking is growing at a faster pace after the pandemic in comparison to other global markets, outpacing the Asia Pacific market, said Morgenshtern. The total transaction value in travel almost hit pre-Covid levels in 2022. “Since 2019, the rank of importance of Indian tourists for Thailand for example has risen from 10th to 6th. I expect it to become more important in the coming years, not only to Thailand but to many countries in APAC,” he added. Morgenshtern also sees a lot of potential for inbound tourism in India. While India’s inbound is growing slower than outbound travel, he believes it is going to see fast growth in the coming years.

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Indian companies have failed to set targets to reduce corporate travel emissions, according to an annual report by campaign group Transport & Environment. Globally, only 50 companies out of 322 have set targets to reduce business travel, with information technology (IT) services company Wipro paving the way in India. Wipro has achieved a 15-20 percent reduction in air travel emissions between the 2015 and 2020 period. Among all 10 Indian companies featured in the ranking report, only IT services provider Tech Mahindra reports on air travel emissions specifically. “Advancements taking place in India are mostly being led by the technology industry. We invite these technology companies to continue to work on their travel policies and demonstrate leadership to catalyze change in other industries,” said Denise Auclair, corporate travel manager at Transport & Environment. Of the companies that have targets, only four companies meet the “gold standard” of reporting air travel emissions and commitment to reducing them by 50 percent or more, by 2025 or sooner. These are Novo Nordisk (pharmaceuticals, Denmark), Swiss Re (finance, Switzerland), Fidelity International (finance, Britain) and ABN Amro (finance, the Netherlands).

India will boost Ayush treatment — indigenous medicine and associated treatment techniques — through health tourism, informed Ayush minister Sarbananda Sonowal. Set up in 2014, the Ayush ministry is responsible for developing education, research and propagation of traditional medicine systems in India. The government has been making efforts to boost traditional medicines for international tourists visiting India for treatments under Ayush methods — ayurveda, yoga, naturopathy, unani, siddha and homeopathy, among others. Earlier this year, the Ayush ministry had signed a memorandum of understanding with the tourism ministry’s India Tourism Development Corporation (ITDC) to work together for the promotion of medical value travel (MVT) in Ayurveda and other traditional systems of medicine. The Indian medical value travel market size is valued at $5–6 billion and is expected to grow to $13 billion by 2026. With 5,00,000 international patients annually, India is poised for a giant leap in medical tourism on the back of soaring cost of treatment in the West and the Russia-Ukraine war driving more patients for medical care to the country. In addition, the government’s initiatives under the ‘Heal in India’ scheme — of accrediting Ayush centers and launching Ayush e-visa — is also expected to fuel medical tourism.

India’s largest private airport operator — Adani Airports will bid for about a dozen more airports in the country to expand its footprint in the world’s fastest-growing aviation market, confirmed the company’s chief executive officer Arun Bansal. “India will have 1 billion air passengers by 2040, with passenger traffic growing at a compound annual growth rate of 8.5 percent over the next 20 years,” he said. On their strategy to acquire more airports in the country, Bansal remarked, “Our strategy is simple, to create a scale [of operations]. If the bid condition is right, we will bid.” The Indian government recently privatized six airports — Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati and Thiruvananthapuram — all of which were won by Adani Airports. Adani currently manages seven operational airports including Mumbai’s Chhatrapati Shivaji Maharaj International Airport and is also developing the Navi Mumbai airport in Maharashtra. The airport is expected to handle 90 million passengers per year by 2036. In the first phase, which is scheduled to be completed by December 2024, the airport will have a passenger handling capacity of 20 million. All of Adani’s airports have experienced significant growth in passenger traffic in recent years. The company’s six airports together saw a 92 percent increase in domestic passengers and a 133 percent increase in international passengers. The number of domestic flights increased by 58 percent, while international flights increased by 61 percent.

Take it easy, seems to be the mantra for Indian travelers as they plan their summer getaway for the upcoming holiday season. Shedding light on summer travel trends, online travel company MakeMyTrip observed that the average number of room nights per booking for the ongoing April-June quarter has increased for both domestic and outbound holiday packages, hinting at the fact that travelers prefer relaxed itineraries. “The average nights booked for outbound packages for the summer quarter is 27 percent higher than last year’s corresponding period, and almost 85 percent higher than the pre-pandemic average,” said Rajesh Magow, co-founder and Group CEO of MakeMyTrip. In domestic packages, too, MakeMyTrip observed a 54 percent increase in average room nights booked this year over the corresponding period in 2019. “The preference for relaxed itineraries has positively impacted average per-passenger spend. Travellers are seeking experience-led travel, resulting in more bookings with pre-booked activities,” Magow said. And even asinternational airfares from India have shot up, with some sectors witnessing an increase of over 50 percent compared to last year, Indian travelers are still considering summer travel. And then of course, there are the visa delays. MakeMyTrip notes that although Indians are interested in traveling to Europe, the top five destinations preferred by them are short-haul international locations — Thailand, Singapore, Malaysia, Maldives, and the United Arab Emirates. On the domestic travel front, Goa, Kochi, Srinagar, Dehradun and Leh are the most sought-after destinations for MakeMyTrip users. “India’s rainbow offering of diverse cultures and landscapes, offering varied destinations to travellers, is coming to the fore in our booking mix,” said Magow. MakeMyTrip has also been witnessing strong traction for pilgrimage destinations such as Puri, Varanasi, Rishikesh, and Vrindavan. A trend that Oyo had also noted last year based on its booking data

Airbnb hosts in India collectively made over $12 million from bookings with families last year. Indian family travel on the short-term rental site grew by over 90 percent in 2022 compared to pre-pandemic in 2019, according to a new report released by the company. Most families booked Airbnb listings because of the value and space compared to hotel rooms — with the top-booked categories being near a national park, a pool, near a beach and lake house. Goa, Bengaluru, Karnataka, Pune, Hyderabad, Dehradun, Jaipur, Raigarh, Ernakulam, New Delhi and Nainital were the most preferred family travel destinations in India. Globally, Indians have been traveling to London, Toronto and Dubai for a family getaway. “Families are spending more on domestic as well as international travel and are more willing to support local communities and small businesses. We are glad to see the multiplier effect Airbnb delivers on the local communities as it creates meaningful earning opportunities for those considering hosting on the platform,” said Amanpreet Bajaj, general manager for India, Southeast Asia, Hong Kong and Taiwan for Airbnb. The company recently partnered with Sheroes — a New Delhi-based women’s networking and enabling platform — to grow its community of women hosts in India. Under the partnership, Airbnb will launch a digital content and training program for six months, which will be accessible on relevant Sheroes community channels. This collaboration will provide training to support members of the social platform who are interested in hosting on Airbnb to harness their passion for hospitality, as well as enable more women in India to travel the world independently. 

Before the pandemic, solo travelers accounted for roughly a third of hotel bookings by inbound travelers. But a push for social interaction and India’s growing reputation as a couples getaway has since led families and couples to take a majority share of inbound bookings, according to travel tech firm RateGain Travel Technologies’ India Inbound Travel Trends report. Family hotel bookings have increased from 4 percent in the first quarter of 2019 to 10.2 percent in the first quarter of 2023. France and Spain are the top origins for families visiting India. Solo bookings have significantly declined in recent years — from 41.6 percent in the first quarter of 2019 to only 6.6 percent in the first quarter of 2023. The report studies travelers’ behavior from nine countries, including the U.S., UK, Australia, Canada, Japan, Malaysia, Russia, Germany and France. We wonder where the inbound business travelers have gone. Here’s another startling statistic from the RateGain report: the share of female travelers visiting India from developed countries has increased to 49 percent over the past five years. While the share was a little more than 33 percent of all travelers between January and March 2018, it rose by 50 percent to occupy 49 percent of the total share of international travelers between January and March 2023.