More Indians are taking personal loans to travel and meet vacation-related expenses, according to Madhavan Menon, executive chairman of Thomas Cook India.
25.08.2023 - 13:08 / skift.com / Amrita Ghosh
Indian consumers are willing to use their payment cards for travel expenses and everyday costs when travel-related rewards are offered – 83% of consumers, according to a Collinson research report titled “The New Rules of Engagement: Customer Expectations Revealed.”
This trend underscores the potential for financial services brands to tap into the Indian market by providing compelling travel rewards and building deeper customer connections.
Most recently, digital payments company Visa collaborated with Indian conglomerate Adani Group to introduce branded cards for travelers. Last month, IDFC First Bank, Club Vistara and Mastercard joined hands to launch a travel credit card to meet the ever-changing demands of new-age travelers.
Also, with travel firmly back on the agenda, the report revealed that Indian travelers hold airport lounge access in high regard as a travel-related reward.
Such benefits have a positive effect on the emotional connection Indian consumers feel towards the brand offering these privileges, with many expressing feeling valued and rewarded, the report said.
“The positive recovery of travel and the growing appeal of travel-related rewards in India present an exciting opportunity for brands, particularly in the financial services sector, to design a strong travel-experience focused proposition to re-engage and strengthen relationships with valued customers,” said Sumit Prakash, country director of India and South Asia at Collinson.
Singapore Airlines (SIA) is increasing business class seats to Hyderabad and offering a mix of premium and budget class seating to Chennai in the upcoming winter schedule. The restructuring comes as the airline awaits regulatory nod for merger of Vistara with Air India.
Currently, SIA and its subsidiary Scoot offer 96 and 44 weekly flights to India respectively. While the total number of flights will remain the same in the winter schedule, services are being adjusted to cater to evolving demand patterns, the airline said in a statement.
From October 29, Hyderabad will be entirely served by SIA, which takes over Scoot’s daily flight. Scoot will commence daily services between Singapore and Chennai from November 5, while SIA will operate twice daily service between the two cities from October 29.
SIA is also aligning its Singapore-Bengaluru flights, putting in more widebody aircraft on the route. SIA will operate twice daily to Bengaluru (instead of the current 16) from October 29 using its Airbus A350s on all days except Thursdays and Sundays.
Tata Group-owned Indian Hotels Company is entering into a lease agreement to operate a hotel in Germany’s Frankfurt. The company proposes to spend $5.5 million on renovating this property that will be leased to them
More Indians are taking personal loans to travel and meet vacation-related expenses, according to Madhavan Menon, executive chairman of Thomas Cook India.
Air India has entered into an interline partnership with Bangkok Airways that will allow the Tata Group-owned airline’s passengers connections to 10 Southeast Asian destinations beyond the Thai capital.
Antitrust watchdog Competition Commission of India (CCI) has approved Tata group’s plan to merge its full-service carriers Air India and Vistara.
Clearly Vinod Kannan, the CEO of Vistara, may have had to field this question on the possible Vistara-Air India merger one too many times.
The Tatas will let go of Indian full-service carrier Vistara as they look to merge the airline with the more “internationally-recognized” Air India, Air India CEO Campbell Wilson said on Monday.
India could rank among the top three markets for outbound travel in the coming years, according to Omri Morgenshtern, CEO of online travel platform Agoda said while speaking to media in India during his recent visit to the country. Indian travellers are increasingly becoming more important to many countries and will become second to China in terms of spending in Asia, he said. An earlier Skift article had reported how the time is ripe for India — which already ticks most of the boxes as a suitable candidate to take over from China as the largest travel source market — to enter the dragon’s space. In India, online travel booking is growing at a faster pace after the pandemic in comparison to other global markets, outpacing the Asia Pacific market, said Morgenshtern. The total transaction value in travel almost hit pre-Covid levels in 2022. “Since 2019, the rank of importance of Indian tourists for Thailand for example has risen from 10th to 6th. I expect it to become more important in the coming years, not only to Thailand but to many countries in APAC,” he added. Morgenshtern also sees a lot of potential for inbound tourism in India. While India’s inbound is growing slower than outbound travel, he believes it is going to see fast growth in the coming years.
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Indian companies have failed to set targets to reduce corporate travel emissions, according to an annual report by campaign group Transport & Environment. Globally, only 50 companies out of 322 have set targets to reduce business travel, with information technology (IT) services company Wipro paving the way in India. Wipro has achieved a 15-20 percent reduction in air travel emissions between the 2015 and 2020 period. Among all 10 Indian companies featured in the ranking report, only IT services provider Tech Mahindra reports on air travel emissions specifically. “Advancements taking place in India are mostly being led by the technology industry. We invite these technology companies to continue to work on their travel policies and demonstrate leadership to catalyze change in other industries,” said Denise Auclair, corporate travel manager at Transport & Environment. Of the companies that have targets, only four companies meet the “gold standard” of reporting air travel emissions and commitment to reducing them by 50 percent or more, by 2025 or sooner. These are Novo Nordisk (pharmaceuticals, Denmark), Swiss Re (finance, Switzerland), Fidelity International (finance, Britain) and ABN Amro (finance, the Netherlands).
India’s largest private airport operator — Adani Airports will bid for about a dozen more airports in the country to expand its footprint in the world’s fastest-growing aviation market, confirmed the company’s chief executive officer Arun Bansal. “India will have 1 billion air passengers by 2040, with passenger traffic growing at a compound annual growth rate of 8.5 percent over the next 20 years,” he said. On their strategy to acquire more airports in the country, Bansal remarked, “Our strategy is simple, to create a scale [of operations]. If the bid condition is right, we will bid.” The Indian government recently privatized six airports — Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati and Thiruvananthapuram — all of which were won by Adani Airports. Adani currently manages seven operational airports including Mumbai’s Chhatrapati Shivaji Maharaj International Airport and is also developing the Navi Mumbai airport in Maharashtra. The airport is expected to handle 90 million passengers per year by 2036. In the first phase, which is scheduled to be completed by December 2024, the airport will have a passenger handling capacity of 20 million. All of Adani’s airports have experienced significant growth in passenger traffic in recent years. The company’s six airports together saw a 92 percent increase in domestic passengers and a 133 percent increase in international passengers. The number of domestic flights increased by 58 percent, while international flights increased by 61 percent.
Reliance Industries Limited (RIL) — the company belonging to Asia’s richest man Mukesh Ambani — is set to foray into the hospitality industry under its new arm Reliance SOU, engaging in hotels, resorts, and service apartments that will provide short-term lodging facilities. According to the details available with the registrar of companies, the company is planning to develop hotels and resorts near the Statue of Unity in the west Indian state of Gujarat’s Kevadia. In a stock exchange filing, Reliance said that it had incorporated a wholly-owned subsidiary called Reliance SOU (RSOUL) with the intention of developing commercial properties. However, it did not elaborate on whether it would manage those properties directly, an Indian daily said. Reliance Industrial Investments and Holdings Limited (RIIHL) — a wholly owned subsidiary of the listed parent RIL — had earlier bought a 73.4 percent stake in the luxurious Mandarin Oriental Hotel in New York for $98 million. It also acquired Stoke Park Country Club, another UK-based hotel, for $69 million.
Representatives of private airlines in India — including IndiGo, Vistara, GoFirst, Air India, and SpiceJet — were summoned by the parliamentary standing committee for transport, tourism, and culture to depose on the subject of exorbitant airfares. “The secretariat has sent an invitation to several private airlines and the Association of Private Airport Operators (APAO) to discuss this issue of urgent public importance,” Indian news agency Asian News International reported, citing sources. Last month, a parliamentary panel had asked the Indian civil aviation ministry to cap the upper and lower levels of airfares and ensure that predatory pricing mechanism is not adopted by airlines in the guise of “free market economy.” The reports mentioned that a perfect balance must be maintained between the commercial interests and passengers’ interests. The committee also pointed out the inaccurate information provided by the private airlines on their websites regarding the number of seats left on the flight and the cost of the tickets. There has been a huge surge in air fliers domestically in India since November last year. As per Indian aviation watchdog Directorate General of Civil Aviation’s domestic air traffic figures, over 12.5 million passengers were ferried in January and 12 million in February.
Thailand-based Minor Hotels will launch its luxury Anantara brand in India with Anantara Jaipur Hotel in the north Indian state of Rajasthan, scheduled to open in the fourth quarter of 2023. The hotel will feature 150 guest rooms and suites, including four terrace suites with private plunge pools, and a 160-square-meter royal suite with a large terrace and private pool. Besides bars and restaurants, other facilities will include a spa, beauty salon, gym, semi-outdoor pool, kids’ club, and event spaces. The hotel will be able to cater to weddings of up to 2,500 guests with its collection of indoor and outdoor venues. “Jaipur is one of India’s most vibrant destinations, with a huge destination wedding potential, and I look forward to working with (owner) Ajay Gangwal and his team to launch our first Anantara in India, which is a significant strategic step for Minor Hotels,” said Dillip Rajakarier, CEO of Minor Hotels. Minor Hotels currently has a portfolio of more than 530 hotels and resorts in 56 countries across its brands, which include Anantara, Avani, Elewana, Oaks, NH, nhow and Tivoli. In other developments, Hilton announced that it, too, has an interest in Jaipur, where it will debut its luxury brand, the Waldorf Astoria. Radisson, too, is thinking luxury, and announced on Wednesday that it would be debuting its luxury lifestyle brand, Radisson Collection in India with the signing of the first hotel in Hyderabad.