These are the best US airports for 2023, according to latest J.D. Power rankings
20.09.2023 - 20:51
What do Detroit Metropolitan Wayne County Airport (DTW), Tampa International Airport (TPA) and Indianapolis International Airport (IND) all have in common?
Each of these airports received the highest ranking in its respective category for customer satisfaction, according to a study from market research firm J.D. Power that was released Wednesday.
In the "mega" category — defined as airports with at least 33 million passengers a year — Detroit Metropolitan Wayne County Airport (DTW) earned the highest score of 800 on a 1,000-point scale. Last year's winner, Minneapolis-St. Paul International Airport (MSP), came in second for the 2023 rankings, with a score of 796. Las Vegas' Harry Reid International Airport (LAS) received 787 points, ranking third on J.D. Power's list.
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Newark Liberty International Airport (EWR) was in last place again, ranking 16th with a score of 732. The airport opened its brand-new Terminal A in January. Still, it seems that not enough passengers experienced the multibillion-dollar renovations in time for the survey.
For the "large" airports category — airports that receive anywhere from 10 to 32.9 million passengers a year — Tampa International Airport (TPA) held the top spot for a second consecutive year, earning 832 points. Orange County's John Wayne Airport (SNA) in California and Salt Lake City International Airport (SLC) finished in second (829 points) and third (825 points) place, respectively.
LaGuardia Airport (LGA), which has undergone major terminal renovations in recent years, climbed up from last place in the "large" airport category in 2019 to 14th place, reaching the study's segment average of 788 points.
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Like Tampa, Indianapolis International Airport (IND) also held onto first place in the "medium" airports category — airports that see 4.5 to 9.9 million passengers a year — at 843 points. It was followed by Southwest Florida International Airport (RSW) near Fort Myers in second place (839 points) and California's Ontario International Airport (ONT) in third (834 points).
J.D. Power derives the rankings from six factors, in order of importance: terminal facilities, airport arrival and departure, baggage claim, security check, check-in and baggage check-in, and food, beverage and retail options.
While hiccups with flight cancellations and delays defined much of travel in 2022, things finally seem to be looking up in 2023.
J.D. Power found that overall passenger satisfaction improved this year despite issues like the pilot shortage and weather-related delays hindering travel. In particular, the study found that overall