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What Every Travel Advisor Should Know About Pilot Training
11.10.2023 - 15:17 / travelweekly.com
Effective pilot recruitment and training are crucial for the success of the airline industry. But just how important is the topic for travel advisors — especially today, when there’s a shortage of pilots?
It’s very important, since the aviation industry’s ability to recruit and train pilots directly affects travel advisors’ ability to meet the demand of their clients to travel efficiently and economically to their destinations.
The current pilot shortage has roots in a variety of factors, including early retirements, a surge in air travel demand and post-pandemic recovery. Management consulting firm Oliver Wyman predicts that by 2032, the gap between global pilot demand and supply will be a whopping 80,000. That’s more than enough reason for concern on the part of travel advisors — and also a good reason why they should be taking note of the airlines that are making efforts to combat the shortfall.
“If you think about every 10 pilots that we’re short, it’s one aircraft that can’t fly,” said Dan Akins, an aviation economist and partner at Flightpath Economics. “It’s either parked, or not purchased or not leased. The effect that I see right now is that there is a capacity constraint on the industry that’s based primarily on the inability to source enough pilots to expand capacity to the degree that demand warrants, or that the airlines want to supply. What ends up happening is that you have fewer destinations, fewer operations — and the operations that actually exist to those destinations are pricier, because there’s more demand than the supply can handle.”
Jason Block, CEO of WorldVia Travel Group, agrees. “Shortages of qualified and trained pilots directly influence the efficiency and reliability of the entire air travel ecosystem,” he said. “With fewer pilots and air crews generally, airlines are forced to adjust flight schedules, reducing service frequency to some destinations or even eliminating certain routes, and the instances of delays or unexpected cancellations [are] at high levels — around 20 percent of flights, year to date.”
This creates myriad challenges for travel advisors, according to Block. “All of this combines to adversely affect the ease with which travel agents can meet their clients' needs,” he said. “In the face of rising demand, the reduction in flight availability is certainly a driver of price inflation, along with other factors, making competitive pricing a challenge for travel agencies. As airlines grapple with pilot shortages, overbooking is becoming more common, heightening the chances of passenger displacement and extended delays. These disruptions not only strain client-agent relationships but also amplify the complexity of itinerary
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