Mary MacCarthy and her 10-year-old daughter, Moira, had just deplaned at Denver International Airport when two Denver police officers met them at the gate, calling them by name and notifying them that they had been reported for suspicious behavior.
20.07.2023 - 11:51 / travelweekly.com
NDC implementation would be smoother and travel advisors would encounter fewer servicing challenges if airlines adhered more closely to IATA's programming standards, the airline trade group says.
And, IATA says, servicing, merchandising and other NDC capabilities will improve sharply as more airlines are certified in its most recent NDC standard, called 21.3.
"21.3 is the way forward," said Yanik Hoyles, director of IATA's NDC program.
As airline NDC deployments have ratcheted up in recent months, travel advisors have chafed about challenges to servicing tickets purchased via NDC-enabled connections, including handling relatively ordinary tasks such as schedule changes and exchanges. Back-office processing and settlement are among other sticking points.
The complexity and challenges of NDC implementations have been laid out in particular detail by American Express Global Business Travel, which identified 162 use cases that airlines, GDSs and online booking tools need to fulfill before their technology is ready for use. Air France-KLM is the furthest along in developing those capabilities, Amex GBT said.
"Although NDC has been billed as a standard, the 80-plus airlines offering NDC content are not implementing it in a standardized way," the company said in a June 5 blog.
Muhammad Albakri, IATA's senior vice president of financial settlement and distribution services, offered remarks of a similar nature a day later during a media briefing at IATA's Annual General Meeting in Istanbul in June.
"We need to further analyze what are these pain points and how can they be overcome," he said in reference to NDC deployments. "One of the main challenges is that although the standards are there, the implementations could be different. That's where the differences are really happening …. We are trying to get everybody to adapt the standards as similarly as possible."
Sharply different NDC versionsMiami-based Pass Consulting has done NDC implementations for Air France-KLM, the Lufthansa Group, Singapore Airlines, Amadeus and NDC aggregator Travelfusion. Pass Consulting CEO Michael Strauss said that each of those integrations has been sharply different, creating extra implementation cost and complexity while reducing efficiency.
Once complete, the differences also make it more challenging to troubleshoot the problems travel agencies might experience as they book and service NDC-enabled merchandise within content aggregators.
"If you implement so many different versions and those versions change, you basically never stop implementing," Strauss said. "And that's driving the cost up."
Strauss said he's anxiously awaiting a time when more airlines coalesce around IATA's 21.3, which he said some in the industry are
Mary MacCarthy and her 10-year-old daughter, Moira, had just deplaned at Denver International Airport when two Denver police officers met them at the gate, calling them by name and notifying them that they had been reported for suspicious behavior.
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