It was an exciting weekend for Jamaica on the international stage with the destination taking home over 30 major awards at the 2023 World Travel Awards Caribbean & The America’s Gala, held on August 26 in St. Lucia. Jamaica was again named Caribbean’s Leading Destination for the 17th consecutive year with the Jamaica Tourist Board winning the Caribbean’s Leading Tourist Board award for the 15th year in a row. The country was also named the Caribbean’s Leading Cruise Destination 2023, with the Port of Falmouth being named the Caribbean’s Leading Cruise Port 2023 and the Port of Montego Bay being named the Caribbean’s Leading Home Port 2023.
Carnival Cruise passengers fight for refunds after overheated cruise left travelers sleeping outside
13.08.2023 - 04:41 / insider.com
As the Carnival Sunrise sailed to Grand Cayman and Jamaica at the end of July, the outside temperature reached over 90 degrees. Inside, vacationers reported their cabins were uncomfortably, even dangerously, warm due to broken air conditioning — with some saying their rooms hovered above 80.
Video from the cruise circulated widely on social media, showing long lines of angry passengers waiting to complain to customer service and pictures of thermometers inside their staterooms — which cost upward of $294 dollars per person per night — displaying unbearable temperatures.
One impacted passenger, who preferred not to be identified by name, told Insider shortly after returning to port that she contacted customer service and was told to email her concerns to the corporate customer service address.
"A representative couldn't handle my concerns," the passenger told Insider. "The reply email I received said that I could expect an email reply upwards of 45 days from now."
The passenger waited just over two weeks to hear back from Carnival and received a credit for about half the cost of their pair of July 24 tickets to use on a future cruise, which she said left her "pretty satisfied."
Others haven't been so lucky.
Jaquillia Jones, who sailed on the cruise with her 12-year-old son and 27 other family members on a group vacation, told Insider she also complained but only received a credit of $160 toward her bill, which totaled over $2,000.
Insider reviewed her bill and a letter from Carnival Cruise Line indicating she'd been offered a 50% refund of her cruise fare in the form of a credit to her online account. Though she was promised the same refund as some other passengers, Jones told Insider she hadn't received any further communication from the company.
"I understand things happen. I just replaced my AC at my house last year, I get it. But it's the insult that was on top of the injury that made me just completely lose it, because these companies feel like they can treat you any kind of way and I don't think it's right," Jones told Insider.
Jones added that after complaining while aboard the ship, she was told to call the corporate customer service phone number, but when she got home and called, she was told there was nothing the representative could do because she'd already gotten off the ship.
In addition to the air conditioning problem, Jones also said her room wasn't clean upon arrival, and the food had gone down in quality since her last Carnival Cruise — of which she has been on more than a half dozen, though she swears she won't travel with them again.
While she could forgive the other issues, the air conditioning was simply unacceptable, Jones said, adding she was "shocked and appalled" at the way
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