Charles Taylor Assistance celebrates decades-long travel insurance partnership at new office opening

03.04.2024 - 12:19 / traveldailynews.com / Theodore Koumelis

The new premises are complemented by Charles Taylor Assistance offices in Christchurch, Dorset and Palma, Mallorca, and by Charles Taylor Group’s presence in over 100 global locations.

LONDON, UK – Charles Taylor Assistance, part of the Charles Taylor Group, has marked the launch of its new head office with an official opening by Aviva, its travel insurance client of over two decades.

Testament to the enduring strength of this client-provider partnership is that, back in 2005, Aviva opened Charles Taylor Assistance’s former head office. Staff on both sides have worked together ever since.

This time, Waseem Malik, Chief Claims Officer – UK General Insurance at Aviva, joined Charles Taylor Group CEO Rob Brown, Charles Taylor Claims Solutions International CEO Richard Yerbury, Charles Taylor Assistance Chief Executive Jody Baker, and others to ‘cut the ribbon’ on the latter’s state-of-the-art new premises at Lakeside North Harbour, Portsmouth, UK.

The event also incorporated the Charles Taylor Assistance teams who support Aviva and its travel insurance partners and customers with global claims solutions. These solutions include 24/7 emergency medical and security assistance, cost containment, claims handling, end-to-end automated settlements, medical screening and fraud investigation services.

By relocating its head office, Charles Taylor Assistance demonstrates a commitment to continued commercial growth and an optimal work environment for its employees, in a sustainable setting. The latter is reflected in Lakeside’s pioneering solar projects, development of wildlife habitats and promotion of sustainable transport options.

Jody Baker comments, “Our claims partnership with Aviva has developed dynamically since the beginning of the century. Over that time, Charles Taylor Assistance has grown from a family enterprise (CEGA) into a global provider of medical and security assistance, travel risk management and insurance claims solutions. Today, as part of the Charles Taylor Group, we support multi-sector insurers, and this next phase of growth at Lakeside reinforces our continuing commitment to meet the changing needs of Aviva’s global customers.”

Waseem Malik comments: “We’re delighted to celebrate the success of our longstanding and constantly evolving partnership with Charles Taylor Assistance, which is largely down to transparency, collaboration and aligned values.

“The opening of the Charles Taylor new offices was another chance to spend time ‘on the ground’ with key team members, whose trusted expertise enables us to continue delivering good customer outcomes.”

Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and