Attention, travel enthusiasts: Delta SkyMiles has launched a limited-time SkyMiles promotion on both domestic and international fares. However, don't wait to plan your trip — you must book by Aug. 29 to snag one of these lucrative deals.
23.08.2024 - 22:43 / thepointsguy.com
In July, a global IT outage caused massive flight delays and cancellations, leaving tens of thousands of passengers stranded. Unfortunately, Delta Air Lines passengers were among the hardest hit, with more than 5,000 flights canceled during the outage.
Related: Delta's meltdown worsens with 800 cancellations Monday; now 4,000 since Friday
At the time, many passengers reported that Delta wasn't doing enough to accommodate their need for meals, hotel stays, ground transportation and alternative flights per expectations outlined on the U.S. Department of Transportation's Airline Customer Service dashboard and in its flight refund guidances.
These reports led to the U.S. Department of Transportation's Office of Aviation Consumer Protections investigation to ensure affected passengers received the proper accommodations they were entitled to.
Though passengers waited frustratingly long to get rebooked or refunded, Delta did abide by DOT policies and provided affected passengers with the option to use flight credits on future trips or receive a cash refund for the unused portion of their ticket. The airline also issued meal vouchers, hotel accommodations and ground transportation to stranded passengers.
As a result of the disruptions, Delta passengers who redeemed a companion certificate during the outage period may soon receive a welcome email in their inbox.
On Friday, Delta began sending email alerts to passengers who redeemed a companion certificate during the outage period. The email stated that Delta would issue a new companion certificate within seven to 14 business days. The new certificate will be valid for one year from the date of issuance, thereby extending the expiration date of the original certificate.
When I spoke with a Delta customer service agent to verify the validity of the email and companion certificate, a representative stated that the email was legitimate and that the airline is currently in the process of reissuing companion certificates used during the outage.
Some readers have reported in the TPG Lounge they, too, have received new companion certificates, even if their flights were not severely affected — their expiration dates have also been extended.
Several Delta American Express cards offer an annual companion certificate perk, including the Delta SkyMiles® Platinum American Express Card, Delta SkyMiles® Reserve American Express Card, Delta SkyMiles® Platinum Business American Express Card and Delta SkyMiles® Reserve Business American Express Card.
Related reading: As Delta meltdown drags on, here are airline passenger rights you need to know
If you are among those affected, be on the lookout in the coming days for an email from Delta's customer service team with more
Attention, travel enthusiasts: Delta SkyMiles has launched a limited-time SkyMiles promotion on both domestic and international fares. However, don't wait to plan your trip — you must book by Aug. 29 to snag one of these lucrative deals.
Delta Air Lines has launched a new rewards program specifically for frequent business fliers, called Delta Business Traveler.
While technological advancements in navigation aids, such as GPS and radar beacons, have rendered most lighthouses unnecessary, they remain as symbols of security and steadfastness along nations' shores.
Delta Air Lines on Friday said that Mike Spanos, its chief operating officer, will depart the airline for a new job at the end of August.
When my husband and I got stranded in Paris during the global Crowdstrike meltdown last month, we decided to make it a lemonade out of lemons event. We were on our way home, flying with Delta Air Lines from Istanbul to Albuquerque, New Mexico, with a connection through Paris following a two-week Mediterranean cruise.
If you hold elite status in a major U.S. airline loyalty program, JetBlue is offering you to try the benefits of elite Mosaic status in its TrueBlue program even if you've never stepped onto a JetBlue aircraft.
Delta Air Lines became the official airline of the Women’s National Basketball Association (WNBA) on August 20, extending the two organizations’ partnership and the airline’s focus on supporting women’s athletics.
Former NFL player Gosder Cherilus was arrested at Logan International Airport after allegedly urinating on an elderly passenger and hitting another on an overnight flight from Boston to Dublin over the weekend.
A Delta Air Lines passenger told ABC News that a man followed her family around the terminal before boarding the same flight as them without a ticket for it.
When you apply for a great travel rewards card, the last thing you want is to be turned down. The sign-up bonus, the benefits and the points earned are luring you in, so you'll want to do everything possible to be approved.
One of my first major decisions after beginning my points and miles education was to finally get my first premium travel card, The Platinum Card® from American Express. I documented my journey through a series of stories last year on my favorite benefits, my love of airport lounges and booking my first big points redemption on a business-class flight to Europe.
Even though airport security can be time-consuming, I can usually access a shorter line using my TSA PreCheck and Clear memberships. However, both programs only help me when traveling domestically. As such, I usually don't have a way to decrease my wait time when clearing security in international airports.