Help! Megabus Canceled My Trip But Won’t Refund the Booking Fee.
On Oct. 3, 2022, I reserved a seat in a Megabus coach for the busy Sunday after Thanksgiving to return to Boston after visiting family in Philadelphia. With a $3.99 booking fee, the total came to $53.98. On Oct. 26, I received an email from Megabus canceling the trip “due to a schedule alteration,” and promising a refund. But I only received $49.99. I wrote every few months demanding my $3.99 back, receiving no response until nearly a year later, when an agent named Danielle wrote back to explain that the service fee was nonrefundable. I understand why a company would keep a fee if I had canceled or rebooked, but this was their decision. Can you help?