Delta Air Lines has offered its most substantial assistance to passengers yet following the IT outage that canceled thousands of flights last week.
24.07.2024 - 12:45 / skift.com / Ed Bastian / Delta Air Lines / Delta Ceo / Rashaad Jorden / Sean Oneill / Delta Air-Lines
Good morning from Skift. It’s Wednesday, July 24, and here’s what you need to know about the business of travel today.
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Delta Air Lines is facing mounting pressure from travelers and the U.S. government as disruptions caused by a recent IT outage continue. The Department of Transportation is launching an investigation into the carrier, writes Airlines Reporter Meghna Maharishi.
Delta has canceled more than 5,000 flights after the outage last Friday caused systems relying on Microsoft Windows to crash. Delta CEO Ed Bastian said on Sunday that the airline would provide Delta SkyMiles and travel vouchers as a “gesture of apology.” However, some customers said they haven’t received any vouchers and report long wait times to reach customer service where some have gotten conflicting information.
In addition, the Department of Transportation said the Office of Aviation Consumer Protection would conduct the investigation due to the ongoing flight disruptions and reports of customer service issues.
Next, Venice implemented a roughly $5 entry fee for day trippers earlier this year as part of its strategy to combat mass tourism. Global Tourism Reporter Dawit Habtemariam provides three takeaways from Venice’s experiment.
Habtemariam notes the number of day trippers to Venice during the 29 days the entry fee was in effect decreased compared to 2023 levels. Venice collected more than $2.5 million in fees, which local officials intend to use to improve the city’s infrastructure. In addition, a city spokesperson said Venice is considering raising the entry fee next year and expanding the number of days it’s in effect.
Finally, as business travel spending worldwide is expected to boom this year, American Express data has revealed the five U.S. markets seeing the fastest growth based on commercial customer hotel transactions, reports Senior Hospitality Editor Sean O’Neill.
As business travel spending in North America has already reached pre-Covid levels, O’Neill reports college towns Princeton, New Jersey and Durham, North Carolina occupy the top two spots in Amex’s rankings. Amex compared business travel spending occurring between April 2023 and March 2024 with the same period a year earlier.
Delta Air Lines has offered its most substantial assistance to passengers yet following the IT outage that canceled thousands of flights last week.
American Airlines’ profits dipped significantly in the second quarter as it seeks to recover from a controversial distribution strategy that led to the departure of its chief commercial officer.
Delta Air Lines has been in the spotlight of the airline industry this week following a five-day-long operational meltdown that led to more than 5,000 flight cancellations and stranded passengers and their checked bags for days.
The top boss of SAP Concur, the most-used travel and expense management platform, said the company had made significant strides with its newest travel booking platform.
Delta is facing increasing pressure from its customers and Washington as a meltdown caused by an IT outage on Friday continues.
Five U.S. markets have recently seen the fastest growth in business travel spending, according to American Express data.
The Department of Transportation announced Tuesday that it is launching an investigation into Delta Air Lines as the carrier struggles to recover from a meltdown that has led it to cancel thousands of flights.
Good morning from Skift. It’s Tuesday, July 23, and here’s what you need to know about the business of travel today.
It's been a tumultuous few days at U.S. airports. Airlines have canceled thousands of flights since an IT outage affecting Microsoft clients Friday upended operations at industries around the world — including air travel.
Cancellations and flight disruptions stretched into a fourth day on Monday after Delta Air Lines struggled to recover from a global IT outage.
Delta Air Lines canceled around 20% of its schedule on Monday as it grapples with lingering flight disruptions that were caused by a major IT outage.
Delta Air Lines canceled more than 500 flights on Monday, hours after Secretary of Transportation Pete Buttigieg singled out the airline as it struggles to recover three days after a global software outage grounded flights around the world.