Delta Air Lines is shuffling its schedule out of New York City this fall by cutting three different routes and adding one more.
22.07.2024 - 16:49 / thepointsguy.com / Ed Bastian / Delta Ceo
Cancellations at Delta Air Lines continue to pile up more than 72 hours after an IT outage affecting industries around the world first disrupted travel Friday.
By 10:45 a.m. EDT Monday, the Atlanta-based carrier had canceled more than 700 flights — and counting — according to data from flight-tracking site FlightAware. That's about 18% of its operation.
The disruptions came after a nightmarish weekend at U.S. airports, as airlines — primarily Delta and United Airlines — continued to recover from Friday's tech outage that affected Microsoft Windows clients around the world.
Delta has, by far, suffered the worst lingering effects of any U.S. airline. After canceling 1,200 flights both Friday and Saturday, the airline scrubbed more than 1,300 departures Sunday, per FlightAware.
Overnight, the Atlanta-based carrier also drew fire from the Biden administration about its customer service response to the brewing operational meltdown.
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In a message to customers Sunday, Delta CEO Ed Bastian cited the large number of Delta's applications that rely on Microsoft Windows affected by the outage as the reason for the prolonged disruptions — including critical crew-scheduling software.
"Our teams have been working around the clock to recover and restore full functionality," Bastian said in the statement.
But Delta's problems have persisted, leading to scenes of extremely long lines at major hubs and passengers sleeping on airport concourse floors. And the problems have spilled into the new week.
Numerous U.S. and international carriers were affected by Friday's IT outage, which stemmed from a program update at Austin-based cybersecurity firm CrowdStrike.
Several airlines paused flying Friday morning, and that triggered cascading flight disruptions over the course of the day.
Though some carriers quickly recovered, operations took longer to get back on track at United, which canceled hundreds of flights over the weekend.
Delta passengers continue to deal with widespread disruptions, with Sunday its worst day for cancellations since the IT outage.
Though the issues stemmed from a problem at a third-party vendor, the U.S. Department of Transportation is treating these flight cancellations and delays as disruptions within the airlines' control, a spokesperson told TPG Friday.
That means airlines would be on the hook for guarantees listed on the agency's Airline Customer Service Dashboard, from meals to hotel accommodations and ground transportation, depending on the traveler's circumstances.
For days, Delta has affirmed it's providing those benefits to affected travelers, along with flight vouchers and SkyMiles.
Overnight, though,
Delta Air Lines is shuffling its schedule out of New York City this fall by cutting three different routes and adding one more.
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Operations are fully back on track at Delta Air Lines. After a five-day meltdown that saw more than 5,000 flights canceled between Friday and Tuesday, the airline on Wednesday announced it was "fully staffed" and prepared to fly its full schedule.
They are scenes straight out of a travel nightmare: Airline passengers, including unaccompanied minors, stranded for days in strange cities amid a cascading wave of flight cancellations—with little hope of catching a plane home in a hurry.
Delta Air Lines has been in the spotlight of the airline industry this week following a five-day-long operational meltdown that led to more than 5,000 flight cancellations and stranded passengers and their checked bags for days.
Delta Air Lines says its operations are getting back on track, signaling the likely end of a multi-day meltdown that's seen the carrier cancel more than 5,000 flights since an IT outage on Friday.
Delta is facing increasing pressure from its customers and Washington as a meltdown caused by an IT outage on Friday continues.