Delta, Southwest Score Best In J.D. Power Airline Satisfaction Survey

American Airlines is adding new routes and more flights to the Caribbean in time for a winter warm-weather escape.

If you’ve ever sat in an even smaller than usual coach seat, had your flight canceled, or fought with a rude customer service agent—you know the airline you fly can make a huge difference in the pleasantness of your trip.

It would be incorrect to describe Iceland's Play Airlines as a startup anymore. Launched in 2021 during the height of the coronavirus pandemic, the airline is on the cusp of its third summer under the leadership of a new CEO.

Several U.S. airlines are joining forces in a lawsuit challenging the Biden administration's recent rule that would require carriers to display the full cost of a flight — including crucial add-on charges — upfront.

Major airlines in the United States are suing the Department of Transportation (DOT) over its new rule requiring carriers to be transparent over so-called “junk fees.” 

A mother is suing American Airlines and calling for answers after her 14-year-old son died on board a flight.

Southwest Airlines recently announced the launch of its new Orlando – Nassau route. Daily nonstop flights will connect Central Florida’s metropolitan hub with The Bahamas’ capital city at the height of the summer months. The Orlando – Nassau flights will operate from 4 June to 4 August, with departures from Orlando and arrivals in Nassau. “The expansion of Southwest Airlines’ Central Florida route map to include a new daily service to Nassau is another testimony to the government’s efforts and commitment to grow air stopover arrivals throughout our 16-islands destination aggressively,” says the Honourable I. Chester Cooper, Bahamas Deputy Prime Minister and Minister of Tourism, Investments, and Aviation.

Major US airlines sued the Department of Transportation on Friday over a rule that requires upfront fee disclosures for costs like baggage and itinerary changes.

J.D. Power just released its 2024 North America Airline Satisfaction Study, and while some airlines shone, others are clearly not prioritizing customer service. As domestic air travel continues to rise (with passenger volume increasing by 9.4% compared to the previous year) airlines find it challenging to maintain customer satisfaction amid crowded gates, overflowing overhead bins and rising ticket prices. However, the J.D. Power 2024 North America Airline Satisfaction Study, released on May 8, shows that some airlines are responding to these challenges by focusing heavily on staff training and doing what they can to improve the overall flight experience through friendly and attentive service. These efforts are paying off, allowing some airlines to deliver exceptional customer experiences despite the growing number of travelers.

It’s an unfortunate truth that air travel has become an overall frustrating experience. With shrinking seats, crowded flights, and rising fees for services like checking a bag, it’s enough to make even the most savvy of travelers exasperated. But a select number of airlines continue to stand out from the rest, with refreshingly smooth operations and passenger-friendly cabins.

With the recent Boeing safety scare on every traveler’s mind, choosing an airline can feel daunting. WalletHub, a financial and consumer website, recently released its study of the best airlines for the coming year, including the safest option for fliers.

Airlines have new bragging rights ahead of the busy summer travel season.  For the third year in a row, Southwest Airlines was ranked as the top airline for customer satisfaction for economy or basic economy, according to JD Power's 2024 North America Airline Satisfaction Study published on Wednesday.