Michael Taylor travel tips

Looking for the best car rental company? You’ve come to the right place. J.D. Power—which also ranks airlines, airports, hotels and more—has just unveiled the 2023 North America Rental Car Satisfaction Study. This annual study ranks the best rental car companies and evaluates customer satisfaction.

If you’ve ever sat in an even smaller than usual coach seat, had your flight canceled, or fought with a rude customer service agent—you know the airline you fly can make a huge difference in the pleasantness of your trip.

J.D. Power just released its 2024 North America Airline Satisfaction Study, and while some airlines shone, others are clearly not prioritizing customer service. As domestic air travel continues to rise (with passenger volume increasing by 9.4% compared to the previous year) airlines find it challenging to maintain customer satisfaction amid crowded gates, overflowing overhead bins and rising ticket prices. However, the J.D. Power 2024 North America Airline Satisfaction Study, released on May 8, shows that some airlines are responding to these challenges by focusing heavily on staff training and doing what they can to improve the overall flight experience through friendly and attentive service. These efforts are paying off, allowing some airlines to deliver exceptional customer experiences despite the growing number of travelers.

It’s that time of year again when both students and airlines get their report cards. J.D. Power just released its 2024 edition of the North America Airline Satisfaction Study.

It’s an unfortunate truth that air travel has become an overall frustrating experience. With shrinking seats, crowded flights, and rising fees for services like checking a bag, it’s enough to make even the most savvy of travelers exasperated. But a select number of airlines continue to stand out from the rest, with refreshingly smooth operations and passenger-friendly cabins.

Airlines have new bragging rights ahead of the busy summer travel season.  For the third year in a row, Southwest Airlines was ranked as the top airline for customer satisfaction for economy or basic economy, according to JD Power's 2024 North America Airline Satisfaction Study published on Wednesday.

It’s been yet another rocky year for the airlines amid a parade of troubling headlines ranging from problems with Boeing aircraft to concerns about cancellations and delays as we head into what could be a record-breaking summer for air travel. So, it may come as little surprise that fliers have mixed feelings about the airlines these days.

What’s the best airline in 2024? It depends on the cabin you fly. Delta Airlines comes in at top for both first-class travelers and those who fly in premium economy, according to J.D. Power’s newest 2024 customer satisfaction survey that ranks North American airlines.

Traveler satisfaction with North American airports climbed this year despite numerous challenges from an ongoing pilot shortage to record passenger volumes.According to the J.D. Power 2023 North America Airport Satisfaction Study released Wednesday, overall satisfaction improved by 3 points to 780 on a 1,000-point scale. The rise was propelled by improvements in three key areas, including terminal facilities, food and beverage and retail service and baggage claim.The study, currently in its 18th year, examines overall traveler satisfaction with mega (33 million or more passengers a year), large (10 to 32.9 million passengers a year) and medium (4.5 to 9.9 million passengers a year) North American airports across six factors, including terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.The big winners among North American airports were Detroit Metropolitan Wayne County Airport (800) Tampa International Airport (832) and Indianapolis International Airport (843), which ranked highest among mega, large and medium airports, respectively. 2023 marks the second straight year that Tampa and Indy have won their respective categories.

Between record-high passenger volumes, a pilot shortage and weather-related disruptions, it’s been a rough year for air travel. So what does that mean for the airport experience?

An annual customer satisfaction survey conducted by data analytics firm J.D. Power revealed on Wednesday the best and worst airports in North America for 2023. And, despite ongoing industry problems surrounding pilot and air traffic control shortages, severe weather, and terminal crowds, overall satisfaction actually increased this year.

The latest study from J.D. Power proves something you might have already suspected: Air travelers aren’t too happy. The 2019 North America Airport Satisfaction Study found that travelers’ satisfaction with domestic airports plateaued this year amidst widespread delays and crowds. According to the findings, the halt in passenger satisfaction comes after several years of rapid growth.