The United Arab Emirates is used to oppressive heat but the Dubai International Airport, one of the busiest in the world, was not prepared for the unprecedented amount of rainfall this past week.
Or was it?
Although this would be comparable to a foot of snow falling in Miami, Dubai airport officials did an outstanding job in getting airlines back up and running within three to four days.
That prompted the president of global carrier Emirates Airlines, Sir Tim Clark, to pen an open letter to customers regarding the situation.
"To all our valued customers,
This week has been one of the toughest for Emirates operationally, as record storms hit the United Arab Emirates.
I would like to offer our most sincere apologies to every customer who has had their travel plans disrupted during this time.
On Tuesday 16 April, the UAE experienced its highest rainfall in 75 years. Lashing storm winds and rain disrupted activity across the cities. Our 24/7 hub in Dubai remained open, with flight movements reduced for safety, but flooded roads impeded the ability of our customers, pilots, cabin crew, and airport employees to reach the airport, and also the movement of essential supplies like meals and other flight amenities.
We diverted dozens of flights to avoid the worst of the weather on Tuesday, and over the next 3 days we had to cancel nearly 400 flights and delay many more, as our hub operations remained challenged by staffing and supply shortages.
We were clear on our 2 priorities: Look after our customers who have been impacted by the disruption and get our operations back on schedule.
To free up resources and capacity to manage impacted customers as a priority, we had to suspend check-in for passengers departing Dubai, implement an embargo on ticket sales, and temporarily halt connecting passenger traffic from points across our network coming into Dubai.
We deployed additional resources to aid our airport and contact centre teams with rebooking and put on additional flights to destinations where we identified large numbers of displaced customers.
We sent over 100 employee volunteers to look after disrupted customers at Dubai Airport departures and in the transit area, prioritising medical cases, the elderly and other vulnerable travellers. To date, over 12,000 hotel rooms were secured to accommodate disrupted customers in Dubai, 250,000 meal vouchers have been issued, and more quantities of drinking water, blankets, and other amenities.
Behind the scenes, it was all hands-on deck for thousands more employees across the organisation to get our operations back on track.
As of this morning, Saturday 20 April, our regular flight schedules have been restored. Passengers previously stranded in the airport
The website maxtravelz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
Dubai has maintained its tourism growth momentum with 5.18 million international overnight visitors in the first quarter of 2024, marking an 11 per cent year-on-year increase. The data was released by Dubai’s Department of Economy and Tourism (DET) at the 31st edition of Arabian Travel Market (ATM), which opened today.
Underscoring Emirates’ commitment to boost tourism inflows across its network, the airline has reaffirmed its strategic cooperation with Tourism Seychelles and the Sri Lanka Tourism Promotion Bureau and has forged a new partnership with the Hong Kong Tourism Board. Emirates has pledged its renewed commitment with Tourism Seychelles, supporting the island’s efforts to promoting tourism and trade to the country. The MoU was signed by Ahmed Khoory, Emirates’ SVP Commercial - West Asia & Indian Ocean, and Sherin Francis, Principal Secretary Tourism Department, Tourism Seychelles, in the presence of Nabil Sultan, Emirates’ Executive Vice President, Passenger Sales and Country Management.
Emirates is famed for its extravagant service onboard its current fleet of Boeing 777s and Airbus A380s. It’s therefore little surprise that expectations are high for its incoming A350s – an aircraft that has been years in the making.
Dubai, situated in one of the world’s driest regions, was hit with a second bout of heavy rains and strong winds this week — just two weeks after the desert metropolis was covered in a year’s worth of rain in the span of 12 hours.
Air India’s new flagship has made its debut on the international stage. On Wednesday night, Flight AI995 departed Delhi for Dubai, operated by an Airbus A350-900 for the first time.
Dubai’s ruler and Prime Minister of the UAE, Sheikh Mohammed bin Rashid al Maktoum, today made a big announcement on social media platform X, declaring his approval of new passenger terminals at Al Maktoum International Airport (DWC), situated about 28 miles outside of Dubai. Construction is set to begin immediately.
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, has inaugurated the landmark Dubai Reef project with the launch of the pilot reef modules.
Dubai confirmed Sunday it would be shifting its airport operations from the current Dubai International Airport to Al Maktoum International Airport “within the next 10 years.”
Etihad Airways' beloved Airbus A380 has returned to the US after four years. It landed at New York's John F. Kennedy International Airport just after 10 a.m. on Monday after a more than 14-hour trek from Abu Dhabi.
Inbound tour operators and travel providers based in Dubai, or international tour operators and other sellers offering Dubai products, may find that the worst is not yet over as the weather clears up in Dubai. TMU Management, the data-driven insurance intermediary specialising in travel, has today issued a warning to the travel trade they are very likely to see increases in rates when applying for Package Travel Regulation compliant insurance. Sami Doyle, CEO & Co-Founder of TMU Management, comments: “Who’d have thought that flooding could be an operational risk in the middle of a desert? Whilst this may technically be the worst rain in 75 years in the UAE, underwriters are unlikely to forget about that anytime soon. At this early stage it would be hard to say how much of an increase to expect, but for sure it won’t be going down when you mention Dubai. And it could easily go up enough to make sellers think twice when pricing future sales. Certainly we’d advise to expect a noticeable increase.”
Following days of chaos at Dubai International Airport, the head of Emirates Airline has published an open letter, offering his “most sincere apologies to every customer who has had their travel plans disrupted”.