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Flight attendants for Lufthansa want to start charging customers for special meals, saying the number of people ordering them is getting out of hand
28.02.2024 - 11:47 / insider.com / Airlines
Flight attendants at Lufthansa are calling for a surcharge on special meals, with staff saying they're overwhelmed by the amount of different options they need to cater for, German aviation news site Aero Telegraph reported.
Passengers can request special meals for dietary or religious reasons. Lufthansa offers 11 such options including Kosher and low-sodium.
But the demand is so high that it is making life increasingly difficult flight attendants at Germany's flag carrier.
Aero Telegraph says that a representative for Lufthansa cabin crew wrote a letter saying as many as 190 people order special meals on long-haul flights.
That's more than half the number of passengers on a Boeing 747.
It's common to deal with 100 special meals on a flight, the letter reportedly adds.
Flight attendants, Aero Telegraph reports, have proposed a few ideas to make it simpler to deal with demand. That includes charging passengers for a special meal.
The representative's letter also suggested limiting the number of special meals on a flight, or reducing the options available. United Airlines, for example, has four special meal options.
Special meals on Lufthansa aren't labeled with the passenger's name or seat number, the letter reportedly says — making service even more complex.
A Lufthansa spokesperson told the outlet: "The range of special meals and the associated on-board service processes, like other product and service topics, are regularly examined and further developed."
The airline is currently dealing with growing discontent among employees. On Wednesday, Lufthansa ground staff began their third strike this month in a dispute over wages, Deutsche Welle reported.
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