flynas launches a sign language training program for cabin crew

12.07.2024 - 14:59 / traveldailynews.com / Vicky Karantzavelou

flynas launches a pioneering sign language training program for cabin crew in collaboration with the Saudi Association for Hearing Impairment, enhancing communication with hearing-impaired passengers and reinforcing its commitment to inclusivity.

RIYADH – flynas, the Saudi air carrier and leading low-cost airline in the Middle East and the world, announced launching a program to have cabin crew trained in sign language, in cooperation with the Saudi Association for Hearing Impairment, in the first initiative of its kind in Saudi Arabia, as part of flynas’ commitment to adopting initiatives with a sustainable impact on society.

The program aims to enable cabin crew members to communicate effectively with hard of hearing or deaf passengers. The content of the advanced qualification program focuses on proficiency in using sign language as the training material covers all stages of dealing with hearing-impaired passengers, starting from welcoming, checking in, boarding, in-flight catering, safety procedures, and bidding farewell upon arrival to enhance the skills of cabin crew to provide the best travel experience.

The program comes after the success of a similar program implemented by flynas at the beginning of 2024 to train ground service staff and cabin crew on the best ways to deal with travelers with autism.

flynas, the Saudi air carrier and the leading low-cost airline in the Middle East with 64 aircraft, operating more than 1500 weekly flights to more than 70 domestic and international destinations. Since its launch in 2007, flynas has transported more than 78 million passengers. Recently in 2023, flynas has been ranked as the world’s 4th best Low-Cost airline and the best in the Middle East for the sixth time in a row in 2017, 2018, 2019, 2021, and 2022. As per the prestigious Skytrax which is the most important global forum for the aviation industry. flynas has earned several accolades, including the Middle East’s Leading Low-Cost Airline award from the World Travel Awards for nine consecutive years (from 2015 to 2023) as well as it was ranked in the 4-star low-cost carrier category, the highest category of the low-cost airline in the world by APEX rating.

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.