Denver is Colorado’s biggest city and home to a major international airport. As such, it’s a popular jumping-off point for quick getaways and longer trips into the Rocky Mountains and beyond.
27.07.2023 - 18:22 / smartertravel.com
Winter weather caused widespread delays across the western half of the country this past weekend, but Denver, it seems, got the worst of it (and not just from the Patriots).
According to USA Today, more than 5,000 flights have been canceled and nearly 20,000 delayed since Thursday. But the scene at Denver, particularly for Frontier Airlines customers, was especially bad:
“Stranded passengers of that airline took to social media in droves, with many showing pictures of long lines of passengers trying to rebook their flights. Others complained of being stuck at the airport for more than a day. Local media reports showed growing piles of luggage, with Frontier apparently unable to keep bags headed in the right direction as its operation bogged down.”
Related:The Insanely Clever New Way to Avoid Flight DelaysEven the pilots’ union got into the Frontier-bashing act, calling the incident a “meltdown” that stems from “the same executive mismanagement and misplaced focus on cost-cutting that has placed Frontier near the very bottom of the industry in operational performance and customer satisfaction.”
Ouch.
So what the heck happened? Frontier spokesperson David Faulkner explained: “We had large numbers of [crewmembers] who were stranded outside of Denver over the weekend, and many were scheduled to operate flights from Denver to somewhere else. In some cases, we had a plane but no crew to fly it because of the weather.”
As of yesterday, operations were still struggling toward normalcy. Faulkner said the focus was on reuniting travelers with their bags.
The airline apologized to affected customers, but that may not enough. The airline’s recently rebranded itself as an ultra low-cost carrier, and the change has led to a (probably predictable) spike in customer complaints and diminished on-time performance, according to USA Today. The pilots’ union noted this specifically, saying, “Frontier’s private investors … must decide whether they want to run a reliable airline or loot it. If it’s the former, they must invest in the infrastructure and frontline employees who are trying to succeed without corporate support.”
Whether this latest incident is a reflection of an airline in transition or a sign of things to come remains to be seen. But as usual, customers are caught, or perhaps stranded, in the middle.
More from SmarterTravel: Frontier Reverses Course, Rebundles Services Frontier Ups Checked-Bag Fees Frontier Scales Back Elite PerksWe hand-pick everything we recommend and select items through testing and reviews. Some products are sent to us free of charge with no incentive to offer a favorable review. We offer our unbiased opinions and do not accept compensation to review products. All items are in stock
Denver is Colorado’s biggest city and home to a major international airport. As such, it’s a popular jumping-off point for quick getaways and longer trips into the Rocky Mountains and beyond.
A passenger on an American Airlines flight has described his terror after he heard a loud bang and the plane dropped thousands of feet in minutes.
Denver is a budget-friendly destination when compared to its Rocky Mountain neighbors like Aspen and Vail (and especially so when compared to much bigger metro areas like New York and Los Angeles).
A woman who traveled on an American Airlines flight in April said the airline didn't directly acknowledge her complaints after her wheelchair was returned damaged, USA Today reported on Tuesday.
20-year-old Marley Stevens has put out a viral PSA on TikTok not to fly with Frontier Airlines after she claimed the airline wouldn't let her on her flight over the weekend — and proceeded to reschedule her for a flight leaving two days later. She told Insider she flew to her destination on a different airline, but she's still awaiting her refund for the gaffe.
The summer heat wave may soon become a fall heat wave, according to a new report. Temperatures in the 90s could extend into the first few weeks of September for New York and Philadelphia, while Chicago could see the same high temperatures throughout the whole month, according to the AccuWeather 2023 US fall forecast. The forecast points to an early El Niño as a reason the temperatures will stay warmer, longer.
With every terror attack that grips the world, we all pause to reflect. World travelers and frequent flyers, however, likely react a little differently: People with upcoming adventures abroad tend to follow the news more closely, start researching travel insurance, and keep tabs on safety alerts.
Virgin America thinks its new “Flights with Bennies” campaign is cheeky. In name, perhaps. But really, it’s just another refer-a-friend bonus promotion. Which isn’t a bad thing.
I’ve been thinking a lot about the people I met in Egypt.
Flying ultra-low-cost airlines like Spirit and Frontier means a bare-bones experience in many ways, not all of them expected. While most customers know they’ll be shoehorned into no-legroom seats in exchange for rock-bottom ticket prices, they are often surprised to discover a less-publicized tradeoff: Neither Spirit nor Frontier participates in the TSA’s PreCheck program for trusted travelers.
Atlanta’s Hartsfield-Jackson International Airport, the world’s busiest, is back in business after being completely shut down for almost 11 hours between 1:00 p.m. and 11:55 p.m. on Sunday.
Travelers looking to book a last minute summer or fall getaway have a new option to score a flight deal. Frontier Airlines, a low-cost carrier based in Denver, has extended a recentfare sale, with flights starting as low as $19 one-way, plus fees. Travel + Leisure spotted one-way fares from major airports as low as $19 with examples including: