Google Launches New AI Travel Tools In Search and Maps

27.03.2024 - 20:51 / skift.com / Justin Dawes

Google said Wednesday that it is adding several new tools meant to help travelers plan trips and explore destinations. 

Most notably, they include the ability for Google Search to create itineraries based on prompts from users, as well as enhanced information in Maps about certain cities and places to visit.  

Google has added an experimental AI-based itinerary creation capability to its traditional Search tool for users that opt in. 

Users can prompt Search for an itinerary for a certain destination, and it responds with flight and hotel options, as well as suggestions for attractions and dining. Any links that Google provides bring the users to travel company websites, where they can complete the bookings. 

To create the itineraries, Google said the AI draws on information from across the web, as well as reviews and photos that users post about businesses. 

Users can then export the trip ideas to Gmail, Docs, or Maps, the company said. 

Google said in May 2023 that it would be experimenting with integrating generative AI into search and invited users to test the new tech. The trip itinerary capability is a new piece of that experiment. 

It’s available in English in the U.S. only. Users can try it by enrolling in Search Labs and enabling the Search Generative Experience.

Microsoft relaunched Bing in February 2023 with similar attributes powered by OpenAI and has made updates along the way, such as for personalized event suggestions. 

Several startups have emerged with similar products over the months, a handful having received small amounts of venture capital. Since ChatGPT was released in November 2022, experts have questioned whether entrepreneurs stand a chance against giants like Microsoft and Google, which have vast amounts of data and resources. 

Google is adding a capability to its Maps app meant to provide users with more details about destinations for select cities in the U.S. and Canada. 

It includes recommendations from locals and publishers, like The Infatuation, as well as lists of “trending, top, and hidden gem” restaurants created by info from Google Maps. 

When looking at a specific restaurant or place on Maps, a new AI-based feature is meant to show users key photos and reviews that summarize people’s favorite aspects. The AI can also help identify what a dish is called, Google said, which could be helpful for travelers in a new country. 

Another new Maps feature: Users will be able organize lists they create within the app. The list creation tool has existed for a while, but the new capability allows users to organize based on their top favorites or something else. The lists can also link to content from social media channels, meant to add context for anyone viewing a saved list.