Qatar Airways is known for its service, high-end business class seat, and top-notch safety record, and now it’s been voted the best airline in the world for 2024.
11.05.2024 - 20:29 / insider.com
Artificial intelligence might take your job. But at least you'll be less likely to miss a connecting flight.
Industry leaders like United Airlines and American Airlines are using AI tools to create a smoother travel experience, a welcome effort for passengers who experienced an average flight delay of 53 minutes last year.
One of the most impactful ways airlines are using AI — according to The New York Times — is helping determine whether a plane should wait for its connecting passengers.
United Airlines, for example, uses ConnectionSaver, now enhanced with AI, to better manage its connecting flights. The company told Business Insider that the technology helps some 2,000 travelers make their connections every day.
ConnectionSaver "identifies departing flights that can be held for connecting customers, while ensuring those who have already boarded the aircraft arrive at their destination on time," the airline said in a press release in 2019 when the first iteration of the software was first released.
The tool can also send passengers — who opted to receive notifications — a personalized text detailing where the gate for their connecting flight will be and how long it will take to get there.
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"United's ConnectionSaver technology automatically scans flights for customers who are making tight connections to determine if the connecting flight can be held without inconveniencing other customers," the press release says.
American Airlines has also jumped into the AI game, developing Smart Gating technology.
Smart Gating technology automatically assigns arriving American Airlines flights to the nearest available gate with short taxi times, which means aircrafts spend less time waiting on the tarmac.
A December 2023 press release said the tool is intended to avoid gate conflicts, reduce ramp congestion, and limit late-minute changes.
American Airlines first used Smart Gating technology at Dallas Fort Worth International Airport in 2021, and it has since been implemented at six other airports, according to the Times.
The Department of Transportation announced last month that airlines must now provide passengers with automatic refunds in response to delayed and canceled flights.
Passengers experiencing delayed baggage return and who paid for extra services they did not receive are also eligible.
"Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how to make the request, filling out extra "digital paperwork," or at times waiting for hours on the phone," a press release read.
Qatar Airways is known for its service, high-end business class seat, and top-notch safety record, and now it’s been voted the best airline in the world for 2024.
It’s already shaping up to be a busy summer travel season in the United States. On the Friday before Memorial Day, the U.S. Transportation Security Administration (TSA) screened 2.95 million airline passengers, the highest number ever recorded in a single day. And Airlines for America, a trade group representing major U.S. airlines, has estimated a 6.3 percent increase in fliers this summer over the last. While airports are certainly going to be more crowded, one carrier is trying to make the in-flight experience a little roomier for some lucky fliers.
American Airlines is canceling changes that it planned to make to its booking experience, which would have seen some passengers become ineligible for earning miles or Loyalty Points.
Whether you're at the airport, a sporting event or a concert, going through security can be a pain. And if you've ever stood in a barely-moving line and longed to be one of the people zipping along beside you in the Clear lane, you're in luck.
Flying can feel scary, particularly in light of recent incidents where passengers were injured during episodes of severe turbulence. There are ways though, to conquer a fear of flying, even when safety issues are a concern—and that's a good thing, as turbulence is expected to increase in the decades to come.
Air travel is now going to the dogs — but in style.Bark Air, a new airline designed completely for pups, recently made its inaugural flight from New York to Los Angeles. The service currently operates limited routes servicing New York, Los Angeles, Paris, and London. The airline is encouraging people to suggest future routes through an online form. A one-way ticket from New York to Los Angeles costs $6,000 and a one-way ticket from New York to London costs $8,000. From New York, the airline operates out of a private airport in Westchester County, and flies to the Van Nuys airport outside of Los Angeles. “We are excited to take the insights we’ve learned over the years to create an experience that is truly dog-first, which is drastically different from just accepting dogs – from the ground to the skies,” Bark’s CEO Matt Meeker said in a statement.
With your carry-on luggage stored properly in the overhead bin, you settle into your seat and prepare to zone out for the next couple of hours by catching up on the last season of Curb Your Enthusiasm. But wait a second. Your earbuds … they’re not in your backpack where you are positive you placed them before leaving for the airport. Did you leave them in a tray when you went through the security line? Will you ever see them again?
A pleasant but persistent voice followed me around for the last couple of weeks, saying, "You really should apply."
It may have been lightly raining on my final descent into Edinburgh, but the hint of gloomy weather couldn’t dim my excitement on this milestone journey across the pond.
JetBlue is planning a sprawling new partnership with British Airways, through which the two airlines would link significant parts of their networks across the U.S. and Europe.
American Airlines' pilots, flight attendants, and airport staff are the face of nearly 6,000 flights operated by the carrier around the world each day.
As we head toward what's expected to be another record-breaking summer travel season, the White House is intensifying its war on so-called junk fees.