At any given time, there's likely at least one — if not many more — TPG staffers staying in a hotel somewhere in the world. That's a lot of nights ... and a lot of opportunities for us to think about the trends we are seeing in the hotel industry.
With all that experience, our team of travel and hotel experts has a lot of ideas about what the next generation of hotels is going to look like — and how older hotels can progress into the tech-forward 21st century.
Sure, we're all about spalike bathrooms stocked with locally made toiletries, hand-woven fluffy robes and fancy-schmancy lobby bars that become an extension of the surrounding neighborhood. But more importantly, we have been thinking about how hotels can create increasingly seamless and connected experiences for travelers so that stays feel more customizable, more convenient and more accessible.
Here are a few innovations we've noticed starting to take hold at hotels around the world (including in our picks of the best hotels that opened in 2023) and ideas we've been dreaming of seeing hotels incorporate moving forward.
Many hotel apps already allow you to make bookings, check your points balance and elite-status progress, and even serve as digital room keys at brands like Marriott and Hyatt. Hilton has already taken things one step further by allowing guests to share digital keys, much like you would a physical keycard. Some hotel apps, like Hilton's, even let you select your specific room when checking in, which can allow guests with mobility issues to choose accommodations closer to elevators, for instance.
But why not go further? Imagine if, during the digital check-in process, you could order pillows from a pillow menu and have that perfect side-sleeper option waiting on the bed. What if you could pre-stock the minibar with your favorite snacks and beverages?
In today's ever-connected world, I can control the temperature of my apartment from thousands of miles away. What if we could use our phones to have a hotel room set to our preferred temperature, too? And probably more exciting for the modern traveler, how about letting us sync our entertainment streaming accounts via our profile in the hotel app so it's easier than ever to pick back up where we left off on the latest Netflix or Hulu shows (more on that later, though).
Having a more functional app could also be good business. Hotels could offer guests more options for upgrades before check-in rather than having staff assign them at check-in. Sort of like how many airlines offer passengers the chance to bid on upgrades, why can't hotels allow you to do the same with points or cash so that that an unsold suite actually goes to good use?
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We wanted to pack a lot into our few days in Paris: the Mark Rothko exhibition at La Fondation Louis Vuitton (until April), and, for my techie husband, the new Maison Poincaré maths museum near the Sorbonne (monoglot polymaths can relax: it’s bilingual). We’d been too late to book for Serge Gainsbourg’s house on the Left Bank (already sold out for 2024!) but the new Quai de la Photo floating contemporary photography museum was showing work by the late Jane Birkin’s daughter, Kate Barry. We also wanted to wander round galleries in newly arty Rue Béranger in the Marais and maybe catch Franco-Gabonese artist Myriam Mihindou at Musée du Quai Branly.
Picture it: You're about to set off on the overseas vacation of a lifetime. With bags packed and boarding passes ready to go, you make it to the airport with plenty of time before departure.
In the smash new Broadway show Gutenberg! The Musical!, actor Josh Gad reteams with Andrew Rannells, with whom he had undeniable chemistry on stage a decade ago in The Book of Mormon. So where would they travel together, if given the chance? “We would have to go to Uganda,” Gad laughs, referring to their Mormon characters’ journey to eastern Africa. “You’d see how similar we are in real life to Elder Cunningham and Elder Price. It would potentially be both disastrous and life-changing—actually, a great documentary!”
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You know the saying, "If you don't use it, you lose it?" I'm not entirely sure they were referring to the annual hotel free night certificates you are awarded for holding various credit cards, but that doesn't make it any less true.
This traditional Thai soup uses a lot of herbs with healing properties and is often used to help with stomach and heart issues, and is a great addition to a gluten free diet. Tom Yam translates to "boiling" and "spicy" and is an easy, but flavourful, recipe for all occasions.