Long Visa Wait Times to Be U.S.’s ‘White Whale’ in 2024

29.11.2023 - 05:29 / skift.com / Geoff Freeman / Dawit Habtemariam / Julie Stufft / Long

Wait times for first-time visitor visas in Colombia, Mexico and India stretching to hundreds of days will continue to be a headache for the U.S. travel industry. 

The reason? Demand for visas reached record highs in those countries, according to a media roundtable hosted by the State Department on Monday. The agency shared milestones, innovations and plans for the 2024 fiscal year.

Previously, the visa backlog had been driven by pent-up demand and staffing shortages at multiple U.S. embassies. Both were the result of the pandemic.

“When you see a 600-day wait time in a place like Bogota, when our counselor session there has done in some cases twice as many visas as they’ve ever done in some months, it’s really, a new signal of demand for travel that goes beyond sort of a hangover for Covid,” said Julie Stufft, deputy assistant secretary for visa services.

“These are places with traditionally high demand for U.S. visas, but nothing to the level that we’ve seen with these kind of four or five, 600-day wait times,” said Stufft.

Wait times were highest in Brazil, Mexico, Colombia and India — all top traveler markets for the U.S. In some embassies like Mumbai, visa wait times reached over two years earlier this year. 

The wait times will cost the industry $12 billion in lost traveler spending this year, according to the U.S. Travel Association.

To cut the backlog the State Department had implemented a number of initiatives like waiving interview requirements; interviewing applicants on weekends; filling processing staff to their pre-pandemic level. 

A record number of visas have been issued in some key markets like India. In Brazil, wait times “fell through the floor,” said Stufft.

But that hasn’t been enough to substantially reduce wait times in some countries.  In Mumbai, the wait time is over 500 days, according to the State Department’s website.

“The assumption is that high production levels will ultimately bring down those wait times and I still think that’s true, but I think it’s less true than I thought a year ago,” said Stufft.

The State Department is focused on figuring out how to get these times down in 2024. “We can’t have a post that’s out there, what a four or 500-day wait time,” said Stufft. “That’s the white whale we need to tackle in these big places.”

In the meantime, many travelers in Colombia, Mexico and India will be deterred from coming to the U.S. “This is anything but a welcoming environment,” U.S. Travel CEO and President Geoff Freeman at Skift Global Forum in September. “If you are a leisure traveler or a business traveler, you’re likely to say, I’ll go somewhere else.”

While demand for tourist visas hit new highs in some countries, China’s a different story. Chinese demand for