In 2021, TPG started receiving reports of erroneous redemption surcharges on select stays booked with points or free night certificates from the Marriott Bonvoy program.
Unfortunately, reports continue to come in from readers about additional properties that have imposed these charges.
In short, if you used Marriott points (or redeemed certificates) for a hotel stay in the last few years, you should check your bill(s) to ensure you weren't inadvertently charged for the privilege. And if you were, you should be eligible for a refund of the surcharges and any associated taxes.
Here's everything we know so far — including what you can do if you were charged.
As noted above, we've seen several instances where TPG readers were incorrectly charged for the privilege of booking award stays with Marriott. In each instance, using points or certificates led to an item labeled "Rm Chrg — Reward Redemption" on the final folio for each night of the stay.
It's important to clarify that these are not resort or destination fees.
While Marriott notably does not waive those fees on award stays, they are legitimate charges — albeit ones most travelers dislike. In addition, resort fees are typically displayed on the final booking screen.
Finally, these reports also differ from what happened at select resorts in the summer of 2021 — when three properties were advertising "Marriott Bonvoy redemption fees" on award stays that clearly were at odds with Marriott's terms and conditions.
Instead, these fees stem from a "clerical error by the property," as described by a Marriott spokesperson in an email to TPG — and you should be able to have them reversed at the front desk or by calling the hotel after your stay.
This issue was first raised to TPG in mid-2021 by a reader who used points to stay at the Perry Lane Hotel in Savannah, Georgia — part of Marriott's Luxury Collection. She booked a three-night stay (one with cash, the other two using points), but when reviewing her bill after departure, she was surprised to see a pair of $129 charges (labeled "Rm Chrg — Reward Redemption") on the two award nights.
Note that the above screenshot clearly shows the $32 "Destination Amenity Fee" along with the additional redemption surcharge.
Then, just a few weeks later, another report of these surcharges came in. This time, TPG reader Shannon spent two nights at the Westin Kansas City at Crown Center in Kansas City, Missouri — and he was hit with a pair of $53 charges.
In December 2021, TPG reader Nicholas noticed that he, too, was charged a fee ($37) when redeeming points at the Sheraton Springfield Monarch Place in Springfield, Massachusetts.
And unfortunately, reports have continued to come in as recently as this month.
The website maxtravelz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
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