Allison Ausband travel tips

Free meals in coach—that relic of a bygone, gilded era of aviation—might be making a comeback.

Delta Air Lines on Friday said that Mike Spanos, its chief operating officer, will depart the airline for a new job at the end of August.

We are excited to announce that our latest Skift Aviation Forum, the leading aviation conference, will once again be held in Dallas, Texas, on November 12. The event will return to the historic Statler Hotel in downtown Dallas, where the 2022 edition was held, hosted by DFW International Airport and American Airlines.

Good morning from Skift. It’s Thursday, November 17. Here’s what you need to know about the business of travel today.

Delta Air Lines has been directing more investment at enhancing what its customers experience at airports, and it relies on customer sentiment surveys to guide its progress.

Delta Air Lines is striving to boost its customer satisfaction scores, and the effort is led by Allison Ausband, executive vice president and chief customer experience officer. Ausband oversees about 60,000 workers in Delta’s airport customer service, in-flight service, and reservations and customer care divisions.

The aviation industry has always been at the forefront of innovation, driving global connectivity and opening up new horizons for travelers worldwide. As we enter a new era of air travel, filled with technological advancements and sustainability concerns, it is crucial for leaders, experts, and enthusiasts to come together and shape the future of aviation.