Linda Jojo travel tips

United Airlines has announced that it will launch a suite of new tools and policies at the end of 2023 that have been designed to improve the travel experience for customers who use a wheelchair.

New bins will be available on 50 aircraft by the end of this year and can accommodate up to 29 more bags per flight, helping make room for everyone’s carry-on.

New digital sizing tool helps customers determine the right aircraft for their wheelchair; airline will refund the fare difference if they have to pay more for an alternative flight with a larger cargo door

United Airlines began rolling out a new tool Thursday aimed at making travel easier for passengers who rely on wheelchairs for mobility.

United Airlines wants to make sure the days of fussing over overhead bin space (or involuntarily gate-checking bags) are long gone. 

With Super Bowl LVIII in the books, the countdown has started for travelers to book their trip to New Orleans for Super Bowl LIX in 2025.The Big Easy is one of the most prolific Super Bowl hosts ever as it will tie Miami with 11 games hosted next year. Meanwhile, the Caesars Superdome will host its record eighth Super Bowl on February 9, 2025.New Orleans last hosted the Big Game in 2013. According to New Orleans & Company, Super Bowl XLVII's showdown between the Baltimore Ravens and San Francisco 49ers brought an estimated $480 million in economic impact to the city, the state of Louisiana and surrounding areas. In 2025, the city anticipates that number to be well over $500 million.The influx of visitors for the championship matchup is expected to provide a jolt to small businesses across the city and region, benefitting hotels, restaurants, cultural attractions, bars, venues, shops and transportation providers, among other businesses.Airlines are already gearing up for next year's Super Bowl, with United Airlines running a special Big Game marketing campaign encouraging travelers to book their flight to New Orleans right away to take advantage of its popular no-change fee policy.

United Airlines has missed out on an extra $2 billion after changing its fees for customers, it announced Tuesday.

For the estimated 5.5 million Americans who use a wheelchair, it’s about to get a bit easier to travel by plane—at least with one U.S. carrier. United Airlines recently announced plans to release a new search filter on its website meant to make flying more equitable for travelers with mobility vehicles.

For airline passengers who are wheelchair users, flying is not an easy process. Much of the airline experience, from boarding to using the lavatory to deplaning, can be cumbersome and uncomfortable.

United Airlines is launching a new search feature to ensure that wheelchair users will be accommodated and will also waive a change fee for a passenger that needs to change their flight.

United Airlines is still giving every single passenger an alcohol wipe as they enter the airplane. During the pandemic, it was for a specific reason. Now, that reason has shifted a bit. 

Linda Jojo, chief customer officer for United Airlines, described a slew of ways the major airline is changing the customer experience during the Skift Aviation Forum in Dallas. 

Starting in May, United is the first U.S. airline to provide updates via Live Activities for iPhone, giving passengers real-time updates to gate info, boarding pass, seats, and a countdown clock to departure time without opening the airline’s app.

United has introduced Braille markings on its aircraft interiors – becoming the first U.S. airline to do so – giving travelers with visual impairments the opportunity to navigate aircraft cabins independently.

United Airlines just announced that it has started adding Braille to its planes—making it the first U.S. carrier to incorporate the accessible signage on its aircraft.

The Department of Transportation (DOT) will require bathrooms in new single-aisle aircraft to be wheelchair accessible, in a new rule finalized Wednesday.

With a record number of travelers flying the friendly skies this summer, United Airlines has made technology upgrades for when travel turbulence occurs.