Linda Jojo travel tips

United Airlines is launching a new search feature to ensure that wheelchair users will be accommodated and will also waive a change fee for a passenger that needs to change their flight.

United Airlines is still giving every single passenger an alcohol wipe as they enter the airplane. During the pandemic, it was for a specific reason. Now, that reason has shifted a bit. 

Linda Jojo, chief customer officer for United Airlines, described a slew of ways the major airline is changing the customer experience during the Skift Aviation Forum in Dallas. 

Starting in May, United is the first U.S. airline to provide updates via Live Activities for iPhone, giving passengers real-time updates to gate info, boarding pass, seats, and a countdown clock to departure time without opening the airline’s app.

United has introduced Braille markings on its aircraft interiors – becoming the first U.S. airline to do so – giving travelers with visual impairments the opportunity to navigate aircraft cabins independently.

United Airlines just announced that it has started adding Braille to its planes—making it the first U.S. carrier to incorporate the accessible signage on its aircraft.

The Department of Transportation (DOT) will require bathrooms in new single-aisle aircraft to be wheelchair accessible, in a new rule finalized Wednesday.

With a record number of travelers flying the friendly skies this summer, United Airlines has made technology upgrades for when travel turbulence occurs.