This as-told-to essay is based on conversations with Vincent McNally, a retired FBI special agent who worked as a security officer on Holland America Line cruise ships from 2005 to 2011. His words have been edited for length and clarity.
Readers' Choice Awards 2023: The Highest-Scoring Hotels and Resorts for Food, Design, and More
06.10.2023 - 17:23 / cntraveler.com / Art Deco
The Waldorf Astoria Chicago is filled to the brim with Art Deco design details.
At the best hotels, staffers have a magician-like ability to anticipate guest needs before guests even know they have them. Among the properties that scored 100 percent for their service, three weave this skill into their hospitality with the grace of an orchestra conductor. At the storied Hôtel du Cap-Eden-Roc on the French Riviera, all 450 staff—retrained each season—use the hotel's own customized tech, named Glitch, to respond to guest frustrations; if a late-night steak is sent back, for example, the kitchen immediately notifies a manager, who will swoop in with a bottle of Champagne. The Ritz London, famous for its old-school dedication to quality, gets to know its customers so well that impromptu, personalized gifts appear in rooms: a favorite bottle of rare whiskey, perhaps, or an item from a cherished Savile Row shop embroidered with their initials. And the team at the Waldorf Astoria Chicago continues its eagle-eye attention past checkout, with personal concierges who will pack up guests' luggage and ship it home for them, helping smooth the pain of reentry. —Lale Arikoglu
Madera, the restaurant at Rosewood Sand Hill, showcases the region’s agricultural bounty.
Dim sum in a sleek Art Deco dining hall. Modern meze beneath walls of Turkish marble. A whole roast pig in the foothills of the Santa Cruz Mountains. All of these unforgettable meals can be had at hotels that received perfect scores for dining. But what goes on behind the scenes matters just as much. At the Peninsula Hong Kong, sommeliers scout and source from organic wine operations like Domaine Rougeot Père et Fils and harvest precious honey from nearby Kadoorie Farm and Botanic Garden to use as an ingredient in their private-label beer. For Fairmont Quasar Istanbul's Aila—newly added to the Michelin Guide—the choice to stock the kitchens with spices and charcuterie from the city's bazaars and fish markets is about putting money in the pockets of local vendors as much as packing the dishes with regional flavors. That's just as true at the renowned Madera at Rosewood Sand Hill, where culinary director Seamus Mullen takes full advantage of the produce in his edenic Bay Area surroundings—and offers cooking classes where guests can learn how to use it too. —Charlie Hobbs
Located on an isolated strip of Newfoundland, the Todd Saunders–designed Fogo Island Inn has its own contemporary art gallery.
What makes a hotel experience transportive? It starts with great design. After all, what we see around us shows us that we've left our everyday. At Hotel Il Pellicano, which the entrepreneur Marie-Louise Sciò runs out of a pair of burnt umber palazzi on Tuscany's
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18.10.2023 / 11:45
Four Seasons Hotels And Resorts Joins Chase Travel
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