From deceptive pricing to excessive fees to too-tight seating, here’s how to deal with the biggest concerns.
1. Deceptive Hotel Price Advertising
Problem: Hotels in many popular vacation destinations regularly misrepresent their true prices. They carve out part of the true price, make it a mandatory “fee” with a plausible label such as “resort” or “facility” fee along with a list of services the fee supposedly covers, deduct the fee from the true price, post the remaining phony low-ball price as the “rate,” and add the fee back in later somewhere in the buying process. This is a scam that severely distorts the price-comparison process by as much as $50 a day.
Current Status: Nominally, the Federal Trade Commission (FTC) is responsible for policing deceptive advertising. The FTC sent out a letter urging hotel chains to disclose the fees, and most complied with token disclosures, but you still see lots of big-type price advertisements that do not include the full cost of a room. And, unfortunately, the practice remains and is spreading to city hotels. TravelersUnited has been urging the FTC to take more positive action, but unfortunately the FTC punted, claiming it could not actually enforce honest hotel advertisement unless given specific authority by Congress. Accordingly, because deceptive hotel pricing violates most states’ truth-in-advertising laws, TravelersUnited refocused its efforts on state attorneys general.
Outlook: Cautiously optimistic. Congress is extremely unlikely to give the FTC the authority it says it needs, so the main hope lies with the states. In the past, states have taken action against similar pricing scams, so the outlook is hopeful.
2. Excessive Ticket-Change Fees
Problem: Fees of up to $750 to exchange a canceled ticket are outrageous, and a severe pain point for air travelers. Often, when consumers have to cancel or postpone a trip, they do it because of some unexpected disruption in their lives. Just changing plans can add cost, and a huge fee to cancel and retain some dollar value of an air ticket amounts to airlines’ piling on travelers already under financial and emotional stress.
Current Status: The Department of Transportation (DOT) does not have statutory authority to regulate change fees on domestic tickets, but it does have authority to assure that international fares and fees are reasonable. Last year, FlyersRights filed a Petition for Rulemaking (Docket DOT-OST-2015-0031) requesting that the DOT enforce its authority to assure that international ticket-change fees are fair and reasonable, and TravelersUnited and the National Consumers League are also pushing the DOT to act. The Docket remains open, however, with no response yet from the DOT.
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New York City’s Equinox Hotel is well known for its emphasis on health and well-being. The Hudson Yards’ hotel is conveniently located atop its 60,000 sq. foot namesake gym. The rooms are equipped with yoga mats and a mini bar full of healthy treats. But to truly indulge in an immersive wellness experience, plan on spending some time in the hotel’s fabulous spa, a.k.a., The Spa by Equinox Hotels.
Ancillary revenue is the amount of money an airline takes in after charging for its base airfares—also known as airline fees. It might not come as a surprise that the amount airlines get by nickel-and-diming you has been growing steadily over the past decade—but some charge (a lot) more in airline fees than others. How much? Billions.
When it comes to the world’s most popular destinations, two travel hubs have been in a tug-of-war match for the title of ‘most-visited’ over the past few years.
According to a new Upgraded Points study on U.S. airlines’ baggage fees, American Airlines took in the most baggage fees overall last year, at $1.24 billion. Other lines also took in big bucks for baggage fees, though not over a billion dollars: United was second with $933 million in baggage fees, Delta took in $817 million, and Spirit hit $670 million. All took in more than a half-billion in just baggage fees. At the bottom of the baggage fees ranking is Southwest, which still offers two free checked bags, and took in $50 million in bag fees.
As travel continues to soar towards—and past—pre-pandemic levels, air travelers are once again getting familiar with busier skies and more crowded airports. In fact, 1 out of every 4 flights landing at New York City’s Newark airport arrives more than 15 minutes late.
Halfway through my international journalism program at City, University of London, COVID-19 hit. I was forced to move back in with my parents in rural Wales for three months. I then made the impulsive decision to fly to any airport that would take UK travelers. I found myself on the last flight out to Belgrade, Serbia.
Endless miles of scenic highways that wind coast to coast and meander around breathtaking natural wonders and ever-changing landscapes make hitting the open road second nature in the US. When it comes to the Midwest there’s often a misconception that it’s all about flyover states and repetitive countryside. But away from the big cities, industrial centers, and sprawling farmland, you can stumble upon some of the most European cities in America.
It may be hard to believe, but there’s a place in England where the sand is fine and white, the sea is turquoise blue, and the sun shines more than just about anywhere else in the country. In this dream-like place, you can surf, you can sunbathe (and even get a tan), you can hike coastal paths, valleys, and moors, and you can stuff you face with cream teas and pasties. You guess it, Cornwall, England, is a must-see when in Britain. Lucky for you, it’s only a direct train ride away from London.
Ghost stories are fun. Though folk tales and flatout fabrications abound, the best of them prompt us to ponder the lives of those who inhabited the world before us.