Beyond Simone Biles going for gold and the opening ceremony, one of the most talked about aspects of the Summer Olympics in Paris is the athletes village — and one of the biggest hotel companies in the world is in charge of maintaining it all.
Paris-based Accor is a premium partner for the Olympics this year and manages both the athletes and media villages at the Summer Games. Combined, the two villages have 16,000 accommodations, and Accor has close to 800 people working to ensure everything from check-in and checkout to housekeeping goes off without a hitch. While Accor might be known for its wide-ranging brand lineup, including Raffles, Fairmont, Ibis and Novotel, the French hotel company is utilizing its hospitality prowess to keep the world's best athletes in comfort.
"I've worked for this industry for many years, and I can tell you it's probably one of the biggest operations I've had to manage," Patrick Mendes, Accor's CEO for Europe and North Africa, said this week in an interview with TPG.
Mendes, who was previously Accor's CEO of Latin America and oversaw the company's involvement in the 2016 Summer Games in Rio de Janeiro, notes that the hotel giant's current operation in its hometown is much larger. The athletes village comprises 71 buildings, while the media village encompasses 20. Those will eventually get redeveloped, but for now, they are an extension of Accor's hospitality services through September.
"It's a six-month operation but the equivalent of 150 hotels," Mendes said.
Along with 16,000 bedrooms to clean throughout the games — delegations can decide whether to have housekeeping come every two days or every four days — Accor oversees 12 centers that act like a concierge service, providing everything from information about Paris to medical services and raved-about salon services for athletes.
It doesn't appear athletes are complaining about the lack of daily housekeeping like, well, I would.
"Each delegation has specificities, and they don't act the same way. They want to have some confidentiality on what they're doing," Mendes said. "They are also stressed by the competition. So, it's a very different [kind of] guest."
In terms of who works in the athletes village, about half of the staff members are people from a variety of professions who just want to contribute to the Summer Games. The other half are recruited as Accor staff who will then go on to one of the company's many hotels in the region. Employees underwent three months of training in the lead-up to the Summer Games to be prepared for the rush of athletes. Afterward, plenty of opportunities in hospitality await in the vicinity.
"We have 350 hotels in Paris, so it's easy for us to find them a job," Mendes said with a
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