Travel to Aruba With Delta Vacations

Loyalty is strong. But loyalty is fragile.

Delta Air Lines will make “modifications” to its SkyMiles frequent flier program after receiving negative feedback from customers to changes it announced this month, the company’s chief executive, Ed Bastian, said this week.

The hotel industry's brand-building bonanza continued Thursday with Hyatt adding its latest offering: a short-term vacation rental platform known as Homes & Hideaways by World of Hyatt.

The head of Delta Air Lines said the carrier is rethinking the changes to its loyalty program for next year, admitting it may have gone “too far.”

Speaking this week in Atlanta, Delta CEO Ed Bastian said the airline would soon revise the changes to the Delta Skymiles loyalty program announced earlier this month. 

The chief digital officer of Delta Air Lines sees the latest advancements of AI as a way to connect the historically fragmented customer experience. 

Last month, ASTA sent a release about suppliers who pay timely commissions.

Traveler satisfaction with North American airports climbed this year despite numerous challenges from an ongoing pilot shortage to record passenger volumes.According to the J.D. Power 2023 North America Airport Satisfaction Study released Wednesday, overall satisfaction improved by 3 points to 780 on a 1,000-point scale. The rise was propelled by improvements in three key areas, including terminal facilities, food and beverage and retail service and baggage claim.The study, currently in its 18th year, examines overall traveler satisfaction with mega (33 million or more passengers a year), large (10 to 32.9 million passengers a year) and medium (4.5 to 9.9 million passengers a year) North American airports across six factors, including terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.The big winners among North American airports were Detroit Metropolitan Wayne County Airport (800) Tampa International Airport (832) and Indianapolis International Airport (843), which ranked highest among mega, large and medium airports, respectively. 2023 marks the second straight year that Tampa and Indy have won their respective categories.

The top trending travel topic on X (formerly Twitter) on September 14 was Delta Airlines, with more than 40,000 tweets. Did Delta announce a new route? A new partner airline? Continue their ambitious billion-dollar terminal modernization project?

Delta Air Lines is making changes to its onboard food and beverage offerings, just in time for autumn.

In recognition of their continued commitment to the travel advisor community, Scenic has announced a promotion that will reward one lucky advisor and their guest with the ultimate new year’s getaway: 13 days in Antarctica aboard the line’s newest Discovery Yacht, Scenic Eclipse II.

Labor Day weekend traditionally marks the close of the busy summer travel season, but, with consumers’ travel intent continuing to run remarkably high this year, who’s to say that this approaching autumn won’t be just as epic?