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A couple received a $1,400 refund after being seated next to a farting dog on a 13-hour flight. They plan to donate it to an animal charity.
22.09.2023 - 18:57 / insider.com
Gill Press told Insider she was determined to get some sort of compensation after she and her husband, Warren Press, relocated from premium economy to economy on a 13-hour flight from Paris to Singapore.
The reason behind their move? A farting, snorting, and drooling dog.
After months of emailing Singapore Airlines, the New Zealand couple said they received about $1,410, which they plan to donate to an organization that matches vision-impaired people with service dogs.
Singapore Airlines did not respond to a request for comment on the refund. A representative for the airline previously told Insider that they apologized to the couple for their experience on their flight.
The New Zealand outlet Stuff first reported on September 8 that Gill and Warren Press boarded a Singapore Airlines flight from Paris, France, to Singapore in June.
The couple paid extra for premium economy seats for the 13-hour flight, they told Insider. When they arrived at their assigned seats, they said they discovered that they were seated next to a passenger with a dog, which Gill believed was an emotional support animal.
According to Gill, the dog was snorting and drooling.
"I said to my husband, 'You need to sort this. We can't have a dog sitting next to us for this length of time,'" she said.
Gill said Warren spoke to a flight attendant, who informed the couple that the only open seats were in the back of the economy cabin. So the couple initially decided to remain in their premium seats.
After dinner service had finished, and as the couple attempted to fall asleep, the dog started farting, Gill said.
She said they went back to the flight attendant, who offered the couple two economy seats that were reserved for flight attendants. The flight attendant also told the couple that they could fill out an incident report, which Gill said they did, and that the airline would reach out to them after the flight.
After hearing nothing, Gill said she finally reached out to the airline. The couple received an apology and two $73 gift vouchers. Gill said they didn't think this was a fair amount considering the difference in cost between premium and economy seats. Nearly a month later, she said, the airline countered with two travel vouchers worth about $118 each.
Still upset that they were receiving just a fraction of their tickets, which Gill said cost around $1,000, they requested more.
After some back and forth and "as a gesture of goodwill," the airline told the couple they would receive a refund for the difference in cabins, which was about $587 each. Altogether, they said they received a total of about $1,410.
"That's the least they could do," Gill said. "If they wanted to be really nice, they could've given us way more."
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