Delta has all eyes on Austin next spring with a record flight schedule to the Texas capital.
07.12.2023 - 18:37 / skift.com / Justin Dawes / Cathay Pacific
Amazon Web Services had a weeklong conference last week, where it shared a slew of updates to services that travel companies are using to build tools powered by generative AI.
News from the week included details about AI projects from Delta Air Lines, IHG Hotels and Resorts, and Choice Hotels. And Trip.com Group named AWS as its strategic cloud partner in a multi-year contract.
But there were also developments from a wide range of travel companies, including Accor Hotels and Cathay Pacific Airways, and Booking.com.
Here’s what we learned:
Accor Hotels said it is releasing a new AI trip planning assistant powered by generative AI, with plans to integrate it into the company’s booking platform, ALL.com.
The chatbot is meant to help users find rooms based on unique prompts. Beyond recommending rooms, Accor said the tool will also make special offers and make recommendations for other parts of a trip, like ticketed activities, wellness experiences, and food and beverage options.
Built around the machine learning tech from AWS, Accor said the chatbot will make recommendations based on access to personal preferences and past customer reviews. Accor said this will allow the assistant to accommodate guests with complicated needs, such as those looking to combine business and leisure into the same trip.
Another motivation for Accor is to guide users to its direct booking channels, the company said.
“The technology will streamline the booking process down to a matter of minutes, while increasing conversion rate and revenues and reducing call volumes at Accor’s contact center,” Accor said in a statement.
France-based Accor says it encompasses more than 40 hotel brands totaling 5,500 properties in 110 countries.
Cathay Pacific Airways, the largest airline in Hong Kong, said last week that it has named AWS as its “strategic cloud provider.”
The company plans to establish the Cathay Machine Learning Innovation Hub to develop technologies to enhance certain operations. The company said it has hundreds of ideas for AI and is already trialing more than 50 of them.
So far, those projects have included a tool to predict demand for inflight meals, meant to help minimize food waste. The company is already working on a tool to automate the classification of customer feedback from online and offline channels, meant to improve service speed and response.
For its Cathay Cargo subsidiary, the company is developing a revenue management system meant to help the sales team adjust prices based on demand and availability.
Long-term, Cathay plans to sell the products it develops to other commercial airlines.
Cathay is also developing a tech training program with AWS, with plans to train 1,000 employees, including senior
Delta has all eyes on Austin next spring with a record flight schedule to the Texas capital.
Safety is top of mind for many travelers as they plan out their trips for 2024 and beyond. But for those in the LGBTQ community, and their allies, knowing which countries are welcoming towards gay travelers is an important consideration. Part of measuring that sentiment is knowing where residents stand on rights, including same-sex marriage. The Pew Research Center, a nonpartisan fact tank that informs the public about issues and attitudes shaping the world, released a new study showing which country’s residents support same-sex marriage the most, and which countries have the lowest level of support.
Hilton has some exciting news for 2024. Along with extra points available, 24 new properties will be added to the Hilton lineup in locations worldwide. Some of these new properties will also be the first for the major hotel brand. Here’s a quick preview of the new places to add to your travel list.
Surf’s up in the desert.
For most New Yorkers, Times Square is a place to be avoided at all times—especially and unequivocally on New Year’s Eve. The Ball Drop looks fun and exciting when watched from the warmth and privacy of your couch but in real life, it looks like a million people packed between police barricades and squished up against each other in the cold for way too many hours, waiting for a 10-second countdown. And there are no public restrooms.
Two Decembers ago, after years away, I went back to Oak Tree Road. That thoroughfare, straddling my New Jersey hometown of Edison and the neighboring Iselin, had been the site of my childhood in the early aughts. Sitting along that four-mile stretch were video stores with DVDs for Bollywood films you definitely couldn’t find at Blockbuster, sari boutiques with their dazzling display of color and pattern, and sweets shops whose indulgences ferried my Bengali immigrant family back to the country they’d left behind long ago.
Peek, a San Francisco-based tours and activities software vendor, is launching two artificial intelligence data features for its tour operator customers.
The Hong Kong Tourism Board (HKTB) announced that Hong Kong has won IBTM, the world’s leading Meetings, Incentives, Conventions and Exhibitions (MICE) event brand, to organise its inaugural MICE trade show IBTM Asia Pacific 2025, in Spring 2025 in Hong Kong.
Christian Lee joined Mint House as CEO in March, and 100 days into the role and a year after the company’s $35 million fundraise, Lee has his work cut out for him. But the former WeWork CFO isn’t a stranger to a volatile industry.
Hungary’s short-term rental hosts who offer their properties on Amsterdam-based Booking.com haven’t been paid for several months, leaving some having to decide whether they’ll need to shutter their businesses, according to published reports.
Scammers have been targeting Booking.com customers for years, and in the latest attempt to find victims, they have reportedly been placing ads on the dark web to obtain the passwords of Booking’s hotel partners.
Serengeti Explorer will offer a central, yet private location with panoramic views, extensive facilities and a competitive price point catering to an underrepresented market between budget and full luxury.