Alaska Airlines Launches Status Match Program for Delta Customers Following Rewards Changes

Delta Air Lines hit a nerve with loyal fliers, arguably its most important customer bases, when it upended elite status qualification in its SkyMiles loyalty program last month. Customers provided the carrier with ample feedback of what CEO Ed Bastian described as a “360 [degree] view” of the controversial changes.

Wine lovers flying Delta Airlines will be delighted to hear that Master Sommelier Andrea Robinson is once again partnering with the airline, bringing a much-needed vino refresh to the flight experience. Indeed, the Delta One cabin will feature the highest number of premium wines ever offered onboard - a selection of two red wines, two white wines, rosé, Champagne and port. Rosé will be offered year-round and each flight will feature a printed list of the wines offered along with Robinson’s insights regarding each wine.

Wake up and smell the coffee.

Delta Air Lines angered a lot of its customers last month when it announced sweeping changes to its SkyMiles loyalty program.

It’s been years in the making—more than five to be exact—but at long last, Delta Air Lines passengers have a state-of-the-art 27-gate terminal at Los Angeles International Airport. In August, the Atlanta-based airline completed its $2.3 billion LAX project that began in 2018. The undertaking is part of a larger revamp of the entire airport, including the creation of an Automated People Mover (APM) and consolidated car rental facility.

Delta Air Lines announced that some of the recent changes to the carrier’s loyalty program would be rolled back after travelers voiced their displeasure.

Alaska Airlines will expand its presence in San Diego next year, adding a new flight from the Southern California city to Atlanta.

In what was Delta Air Lines’ first public statement since a September 13 press release presented the Atlanta-based carrier’s revamped SkyMiles loyalty program and lounge access policy, Delta chief executive Ed Bastian this week said the airline plans to make “modifications” to the changes.

Loyalty is strong. But loyalty is fragile.

Delta Air Lines will make “modifications” to its SkyMiles frequent flier program after receiving negative feedback from customers to changes it announced this month, the company’s chief executive, Ed Bastian, said this week.

The head of Delta Air Lines said the carrier is rethinking the changes to its loyalty program for next year, admitting it may have gone “too far.”

The new ‘Sustainability Expert’ initiative was launched during the ANTOR Media Awards Gala Dinner in London, on Monday night. The new ‘free to the user’ e-Learning platform provides a convenient and easily accessible resource for responsible tourism education and training worldwide. The Sustainability Expert platform serves as singular hub for the travel industry, highlighting organisations, destinations and travel brands committed to environmental stewardship, cultural responsibility, and eco-conscious practices. The hub, curated by Equator Global, enables individuals to attain the coveted ‘Sustainability Expert’ certification by successfully completing a minimum of four courses from the 28 free courses featured.