Delta’s Massive New LAX Terminal Is Now Complete—Here’s a Look Inside

04.10.2023 - 22:51 / afar.com / Delta I (I)

It’s been years in the making—more than five to be exact—but at long last, Delta Air Lines passengers have a state-of-the-art 27-gate terminal at Los Angeles International Airport. In August, the Atlanta-based airline completed its $2.3 billion LAX project that began in 2018. The undertaking is part of a larger revamp of the entire airport, including the creation of an Automated People Mover (APM) and consolidated car rental facility.

Delta’s Terminal 3 overhaul, which includes a portion of Terminal 2 and spans 1.2 million square feet in total, was completed a full 18 months ahead of schedule. How was that possible? “When travel demand slowed during the pandemic, it provided a unique opportunity for Delta to accelerate our transformation as fewer travelers afforded us more flexibility and room to build,” Scott Santoro, Delta’s vice president of sales, tells AFAR. Santoro says the airline is now equipped to furnish passengers with a “fully seamless and elevated experience.”

As the largest carrier at LAX—occupying nearly 20 percent market share with 145 daily flights in October—it’s a significant milestone for travelers departing from, connecting through, or arriving at the Southern California hub.

Here’s a look at what to expect the next time you travel through Delta’s transformed terminal.

Delta One travelers can wait for their flight in style at the new Delta LAX complex.

Courtesy of Chris Rank/Delta Air Lines

Let’s first take a step back to 2022. The phased launch of Delta’s new facilities began in the spring of last year with the reveal of a centralized headhouse, essentially consolidating check-in, security, and baggage claim areas. The grand structure includes 56 self-serve kiosks, 62 check-in positions, and a massive, 250-square-foot digital wall with flight and gate information.

Fast forward to 2023. Earlier this summer, Delta opened an exclusive check-in area for Delta One travelers flying transcontinental or long-haul international. Tucked away on the arrivals level of Terminal 3, the 4,200-square-foot space not only offers white-glove assistance from Delta agents but also light food and drink, a private TSA screening lane, and direct access to the Sky Club upstairs. Travelers who use this swanky facility won’t even have to step in the terminal—until they make their way to boarding.

Then, later this fall, Delta says it will launch a digital ID feature, allowing passengers to check in with bags completely hands-free through the use of facial recognition technology. To use the service, passengers must opt-in to share their SkyMiles number, passport number, and Known Traveler Number (used for TSA PreCheck).

The Delta terminals at LAX now connect to the Tom Bradley International Terminal via a