American Airlines Revamps Passenger Experience

The U.S. Department of Transportation (DOT) on Wednesday took one of its strongest stances to date to protect the traveling consumer. The agency issued new rules mandating that all airlines flying to, through, or from the United States provide travelers with immediate cash refunds in the event of a cancellation or significant delay.

A United Airlines passenger has been ordered to pay the carrier more than $20,000 after forcing a flight to divert.

Etihad Airways' beloved Airbus A380 has returned to the US after four years. It landed at New York's John F. Kennedy International Airport just after 10 a.m. on Monday after a more than 14-hour trek from Abu Dhabi.

American Airlines' newest onboard innovations won't be flying as soon as flyers might've expected.

Airline delays and cancelations are frustrating enough, but having to spend time fighting with the airline to get compensation or getting stuck with an airline voucher you’ll never use makes the situation even worse. Fortunately, that’s all about to change—the U.S. Department of Transportation (DOT) just announced a new policy that requires airlines to automatically issue cash refunds to passengers when flights are canceled or significantly delayed.

On Wednesday, the Biden administration announced two new rules for airlines in its years-long war on so-called “junk fees.” The White House says the new rules will help consumers save over half a billion dollars every year that they are currently overpaying in airline fees.

British Airways is offering a generous limited-time status match offer for U.S.-based members of its loyalty program, British Airways Executive Club.

Airlines often add special flights for major events, like the Super Bowl or the Consumer Electronics Show.

For well over a year, my organization, the American Society of Travel Advisors (ASTA), has tried to thwart American Airlines’ abusive attempt to force AA fliers and travel agencies to use its underdeveloped technology, the New Distribution Capability (NDC) booking platform.

Apart from the essential ingredients of the flying experience—the type of aircraft and seat, the quality of the service and how smooth the flight path is-details also play a role in that experience. That’s something executives at American Airlines have heard from customer surveys with the result a rollout of new onboard amenities due to take to the skies on over 300 international and transcontinental flights beginning Memorial Day weekend in Flagship® First Class, Flagship® Business Class and Premium Economy Cabins.

Following Iran's missile and drone attacks on Israel late Saturday night, several airlines are canceling flights to and from Tel Aviv, as well as rerouting planes scheduled to fly over the Middle East.

American Airlines is gearing up to launch its new Flagship onboard products with a big update to the soft product.