Skift reported recently that Saudi’s Vision 2030 is too expensive for tourists: If it eventually wants 70 million international visitors, it’s going to need more supply of hotels that don’t cost thousands of dollars a day.
04.05.2024 - 17:11 / skift.com / Colin Nagy
In a world of hyper-scale and global flag-planting for luxury brands, Belmond is taking a contrarian approach. The brand, known for its collection of hotels, trains, river cruises, and safari camps, is leaning into a style of luxury that is more deliberate and connected with its history.
The ethos is “slow luxury,” explained Belmond’s CEO Dan Ruff. It’s about commitment to mindfulness – and not cutting corners.
“Slow luxury is about celebrating luxury craftsmanship, valuing time, and experiential richness,” said Ruff. It’s a philosophy that Belmond has tried to build into its operations, from depressurized and intentionally slower journeys aboard its trains to the cultural programming at its hotels.
Ruff told me that Belmond’s trains, like the storied Venice Simplon-Orient-Express, do more than ferry passengers from point A to B: They serve as moving monuments to the brand’s heritage and values.
Ruff sees them as a halo that informs and elevates the rest of the brand portfolio – a spiritual north star. “Our trains announce who we have always been,” Ruff notes. The trains, which often feel like they were timeshifted from an earlier, more civilized time, signal Belmond’s broader ambitions.
Part of this license to operate differently comes from its investors. LVMH acquired Belmond in 2019, and, surprisingly, the goals are not about cold, hard, revenue numbers.
Ruff said that most of the questions they get from the bosses in Paris are related to guest-experience metrics and how many guests are coming back to the properties.
Ruff told me that LVMH, perhaps better than other multi-billion dollar brands, gets the nuance of the industry: “[They] understand the softer, intangible things that luxury customers truly prize.”
This reduced (but not completely absent) lack of commercial pressure has allowed the brand to focus on excellence, which other, more bottom-line driven companies might sacrifice in the race for scale.
It’s easier to deliver on guest experience when you don’t have a cacophony of differing ownership priorities. A brand can be diluted if one owner wants to skimp on a buildout or a renovation. Belmond owns many of its properties, which allows for consistency.
Ruff highlights the painstaking detail that has gone into property renovations – one at Maroma in Mexico’s Riviera Maya, which re-opened in 2023, honors the property’s heritage and its surroundings. Architectural details and the use of skilled craftsmen aim to preserve the original soul of a structure, and Ruff emphasizes that this is core to the playbook.
Noticeable in the brand’s experience is the hyper-empowerment of general managers. It isn’t a top-down, command and control structure, but rather Ruff says they want their GM’s
Skift reported recently that Saudi’s Vision 2030 is too expensive for tourists: If it eventually wants 70 million international visitors, it’s going to need more supply of hotels that don’t cost thousands of dollars a day.
It would be incorrect to describe Iceland's Play Airlines as a startup anymore. Launched in 2021 during the height of the coronavirus pandemic, the airline is on the cusp of its third summer under the leadership of a new CEO.
Boutique Group, a pioneering ultra-luxury hospitality group fully owned by Saudi Arabia’s Public Investment Fund, marks its first independent participation at the Arabian Travel Market (ATM), one of the most significant tourism industry events in the world.
Travelers worldwide are celebrating the highly anticipated opening of Firefall Ranch near Yosemite’s northwest entrance. The ranch is grand and refined, yet warmly welcoming, with a sophisticated blend of rustic elegance and nature-forward experiences.
Sharon Cooke stands impatiently on an overgrown plot in Andromeda Botanic Gardens, a botanical conservancy on the rugged Atlantic side of Barbados.
Traveling in Greece is always an adventure — even for a local like me.
The Ritz-Carlton, Amman has been announced as the Middle East’s Leading Luxury Hotel 2024 by World Travel Awards – the leading authority that recognizes and rewards excellence in travel and tourism. The announcement coincides with the start of the Arabian Travel Market, the region’s leading industry event.
Cunard has operated 249 ships throughout its 184 years in operation, including the famous Queen Mary and Queen Mary 2. But it's been 14 years since the cruise line has launched a new vessel — until now.
Aspire, Swissport’s global airport lounge business, has unveiled a new three-tier service product across the expanded lounge space at Newcastle Airport, offering travelers an unrivalled choice in luxury and comfort ahead of their journeys.
Travel & tourism experts from across the industry convened at the Arabian Travel Market (ATM) 2024 Future Stage this morning to discuss the complexities of navigating the transformation of hospitality.
Goway announced on Monday that the company is expanding its luxury tour itineraries to include several of the most popular National Parks in the United States.
‘She’ll come to your hotel, looking incredibly elegant, charm everyone and then at 4am you’ll get an email full of highly insightful suggestions because she’s also a farmer’s daughter and she works around the clock.’