This series of articles about credit cards, points and miles, and budgeting for travel is brought to you in partnership with The Points Guy.
31.08.2023 - 12:21 / thepointsguy.com / Henry Harteveldt
As a way to combat the seemingly intractable problem of lounge overcrowding, Delta Air Lines confirmed to TPG that more access restrictions are coming. While we don't yet have all the details, Delta said changes were on the way.
The companies behind the most popular lounges have tried numerous tactics to ease the lines and crowding. This has run the gamut from expanding and building the lounge network to adding access restrictions on entry and instituting priority lanes to increasing the price, banning employees and limiting the number of free guests. Delta has even tried rolling out grab-and-go meals and snacks at some of its lounges, where travelers can get prepackaged goodies in lieu of entering the club.
With all of these tactics already tried, what comes next? There is speculation that premium credit cards could place a limit on the number of included lounge entries per year.
For example, someone holding The Delta SkyMiles® Reserve American Express Card or The Platinum Card® from American Express could be restricted to, say, 10 included lounge visits a year.
While these strategies have likely helped to some degree, and new lounges do at least temporarily aid with capacity concerns, all is still not well in the state of airline lounges.
"We still see lines and long waits to get into the lounges, particularly at busy Delta hub airports," said Tim Jue, a San Francisco-based reporter covering airlines and travel. "That uncomfortable experience diminishes the value of a Sky Club lounge membership, a credit card perk, or a premium cabin experience."
Jue suggested Delta simply build more lounges.
However, that isn't a solution at most airports where there's not enough space or where it takes years to get a new lounge open.
"The challenge is that Delta and Amex have what one of my grandfathers said was a high-class problem – they are in some ways victims of their own success," said Henry Harteveldt, a travel industry analyst and founder of consultancy firm Atmosphere Research Group. "The Delta Sky Clubs and Amex lounges are so extraordinarily popular that overcrowding is sadly routine. Absent the ability to expand their existing locations, there's not much these organizations can do without alienating passengers."
John E. DiScala, founder and editor-in-chief of the travel news site Johnny Jet, also acknowledged that more needs to be done to fix the increasingly common problem of overcrowding in lounges.
"There's nothing exclusive or special about standing in a long line to enter a club, so it won't surprise me if Delta continues to make changes to address the current situation," DiScala said. "There are a few options to find a solution. Raise the fee, restrict the number of guests members can bring in,
This series of articles about credit cards, points and miles, and budgeting for travel is brought to you in partnership with The Points Guy.
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